Customer Service Associate Representative

Job Title - Customer Service Associate Representative
Location: Bloomfield, CT 06002 (Fully Remote - EST/CST Time Zones)
Duration: 3 Months (Possible Extension)

Pay range: $16.25/hr. on W2

Job Summary:
Seeking a Customer Service Associate Representative to join a preventive care program focused on member outreach. This entry-level role involves engaging with health plan members regarding their eligibility for preventive screenings (e.g., mammograms, cervical cancer screenings, colonoscopies, wellness visits), scheduling appointments, and confirming follow-ups. The ideal candidate will be compassionate, tech-savvy, and capable of handling a fast-paced, metric-driven environment.
 
Work Schedule:

• Must be available to work any shift between 8 AM – 8 PM EST, Monday to Friday

 
Must haveTechnical Requirements:

• Must have a hard-wired internet connection
  Minimum 10 Mbps download and 5 Mbps upload speeds

 
Key Responsibilities:

• Conduct outbound and inbound calls with members and healthcare providers (50–80 calls/day)
• Educate members on preventive care services, screening options, and appropriate treatment locations
• Schedule appointments for screenings and wellness visits
• Follow-up to confirm completion of scheduled procedures
• Utilize scripts and decision pathways to ensure consistent communication
• Perform data entry, documentation, and system updates
• Research and troubleshoot issues regarding the care certification process
• Track and report system errors and metrics
• Maintain compliance with operational guidelines and performance standards

 
Must have Required Skills & Qualifications:

• 1+ year experience in a Healthcare/Managed contact center, outbound calling, or telephonic sales environment
• Strong verbal communication and phone etiquette
• Basic computer skills (Microsoft Outlook, Excel, Teams/WebEx)
• Must be able to type at least 30 WPM
• High School Diploma or equivalent