Collections Clerk

Title: Collections Clerk
Location: West Babylon NY
Position is Contract to Hire - 6 Months

JOB DESCRIPTION
1) Position is Contract to Hire

POSITION SUMMARY:
The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments. Manages assigned book of business and collections of all the outstanding accounts receivables from clients and customers

REPRESENTATIVE RESPONSIBILITIES:
The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties required of this position will vary:
Monitor accounts on a daily basis and identify outstanding account receivables.
Take actions in order to encourage timely payments.
Assist cash application specialist for application customer remittances and perform research on all customer payment.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
Process credit card and e-check payments and refunds
Resolve billing issues and discrepancies
Contact clients and discuss their overdue payments.
Accountable for reducing delinquency for assigned accounts.
Prepare and present reports on collection activities and progress
Performs other job-related duties as assigned.

EXPERIENCE, EDUCATION, CERTIFICATION: Required:
Proven experience as a Collection Specialist or similar role
Knowledge of various collection techniques
Excellent communication and interpersonal skills
Problem-solving and critical-thinking skills
Ability to prioritize and manage multiple responsibilities
3-5 years High Volume Collections experience.
High school diploma

Preferred:
Associate's/Bachelor's degree is a plus

REPRESENTATIVE MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED:
The following machines, tools, equipment and/or software are commonly, but not always, associated with the performance of this position:
Actual machines, tools, equipment and/or software used will vary.
Office equipment including, but not limited to computer, phone, fax, calculator and copier.
MS Office including Word, Excel.
Company information systems applications including CMS/RMS, InfoPro, Soft-Pak.