Medical Assistant II

Title:- Medical Assistant II
Location:- Houston TX 77030
Duration:- 13 weeks
Schedule Notes:- Monday Friday 8:30 to 5p; with rotating Saturdays (once per month)

Description:-
Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.
Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
Proactively approaches dissatisfied customers and implements customer service recovery measures.
Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
Obtains translation services as needed for customers.
Participates in clinic meetings to assist in planning optimal patient flow for session/day.
Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and
development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.

Required:-
This position is for the Family Fertility Center. Duties include: Prepare and assist with fertility specific procedures (Intrauterine Inseminations, Mock Embryo Transfers, Saline Infused Sonohysterograms, Endometrial Scratching, Frozen Embryo Transfers, Cyst Aspirations), Room patients, Assist with OR procedures, Patient Education

Monday Friday 8:30 to 5p; with rotating Saturdays (once per month)

Medical Assistant Certification, Preferred: Fertility or Women s Services experience, Experience working with Multidisciplinary teams

Skills:-

• Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related
• medical terminology and customer service concepts.
• The ability to operate proficiently a personal computer and basic clinic/patient care, office equipment; demonstrate
• interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide
• excellent customer service skills. The ability to demonstrate quick decision making and self-initiated work behaviors is necessary.
• Bilingual in Spanish/English a preferred