Phlebotomist I

Overview:
The Patient Services Representative I (PSR I) serves as the frontline representative of the organization, providing exceptional patient care and professional specimen collection services. This role is responsible for drawing quality blood samples, preparing specimens for laboratory testing, and ensuring all processes follow strict safety, confidentiality, and accuracy standards.

Key Responsibilities:

• Greet and assist patients, ensuring a positive and professional experience that builds trust and confidence.

• Perform venipuncture and capillary blood collection on patients of all ages, including pediatric and geriatric populations.

• Collect and process forensic and clinical specimens following established protocols and safety procedures.

• Accurately label, document, and prepare specimens for transport to ensure integrity and traceability.

• Maintain compliance with all HIPAA, safety, and infection control guidelines.

• Demonstrate leadership behaviors by maintaining professionalism, teamwork, and a focus on process excellence.

• Maintain a clean, organized, and safe work environment while managing time efficiently in a fast-paced clinical setting.

• Provide patient education on procedures, ensuring understanding and comfort throughout the collection process.

• Enter and verify patient and test information accurately in electronic systems (data entry proficiency required).

• Support workflow by communicating effectively with team members, supervisors, and laboratory staff.

• Remain flexible and available to cover weekends, holidays, and overtime shifts as needed.

Qualifications:

• Education: High school diploma or equivalent required. Medical Assistant or Paramedic training preferred.

• Certification: Phlebotomy certification preferred (Required in CA, NV, and WA).

• Experience: Minimum 6 months of phlebotomy or patient service experience; 1+ year preferred. Experience in healthcare, retail, or customer service environment desired.

• Skills:

  • Proficient in phlebotomy, specimen handling, and labeling procedures

  • Strong customer service and interpersonal communication skills

  • Excellent organizational, multitasking, and accuracy abilities

  • Ability to work independently with minimal supervision

  • Competence in keyboard/data entry and electronic health record systems