Program Analyst

Job Title: Program Analyst / Business Analyst
Location: Richmond, VA 23219
Duration: 18 Months
 
Overview
The Program Analyst / Business Analyst will provide research, analysis, and guidance to support business operations, process improvements, and cross-functional initiatives. The role requires expertise in analyzing complex data, facilitating decision-making, and supporting strategic programs. The analyst will serve as a liaison between business stakeholders, IT, and leadership to ensure alignment with organizational objectives.
 
Key Responsibilities:
Business & Program Analysis

• Research and analyze data and problems of varying complexity to develop recommendations for business solutions.
• Identify, evaluate, and develop effective processes and procedures that meet business requirements.
• Perform complex analysis of major business issues and proactively recommend sustainable solutions using established methodologies and tools.
• Anticipate customer needs, assess capabilities, and recommend business process improvements and sustainable solutions.
• Compile and analyze detailed statistics and data to support decision-making on key business issues.
• Provide consultation, reporting, and analysis to clients, colleagues, and management.
• Lead process improvement initiatives, documenting and presenting outcomes to senior leadership.
• Develop, design, and update major business processes and workflows.

Cross-Functional & Stakeholder Engagement

• Participate in cross-functional team initiatives and process improvement projects.
• Collaborate with leadership at all levels to facilitate prioritization and strategic decision-making.
• Serve as a liaison between customer programs and System IT to address planning, blockers, and issue resolution.
• Coordinate with IT Finance to ensure proper understanding and application of IT charges.
• Provide change management support for transformational enterprise platform implementations.

Colo Program–Specific Responsibilities

• Collect and analyze asset data, prepare reports, and provide recommendations for asset inventory management.
• Facilitate discussions between customer leadership, governance bodies, and IT regarding priorities and strategy.
• Guide the application of Agile and Scrum principles within the team.
• Manage the BDG records management program.
• Apply risk management principles in decision-making and contribute to organizational risk management.
• Support project planning and execution by analyzing dependencies, critical paths, and key performance indicators.

 
Required Qualifications

• Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience).
• Proven experience as a Program Analyst, Business Analyst, or similar role.
• Strong business process analysis, improvement, and documentation skills.
• Advanced proficiency in:
  • MS Project (multi-phase project schedules, dependencies, critical path analysis, KPI tracking).
  • Excel (pivot tables, advanced formulas, macros, automated reporting, dashboard creation).
  • Power BI (dashboard design, DAX calculations, data modeling, custom measures for KPI tracking).
• Strong analytical and problem-solving skills with the ability to handle complex data.
• Excellent communication and presentation skills, with experience engaging senior leadership.
• Experience leading cross-functional teams and process improvement initiatives.
• Knowledge of risk management principles and their application to business decision-making.

Preferred Qualifications

• Experience in infrastructure project management or project support.
• Familiarity with Agile and Scrum methodologies.
• Experience supporting transformational enterprise platform implementations.
• Prior experience working in utility, IT governance, or large-scale enterprise environments.