FINANCIAL COUNSELOR

Works under the supervision of the Business Services Coordinator. Evaluates patients ability to pay bills and
arranges for payment schedules, follows up with responsible parties for non-payment of bills and determines if
collection efforts have been exhausted. Provides patients with alternative resources to finance hospitalization.
Performs other duties as assigned.

Works under the supervision of the Business Services Coordinator. Evaluates patients ability to pay bills and
arranges for payment schedules, follows up with responsible parties for non-payment of bills and determines if
collection efforts have been exhausted. Provides patients with alternative resources to finance hospitalization.
Performs other duties as assigned.

1. Composes and types letters, liens and probate claims.
2. Arranges for and collects payments for pre-registered patients, in-house and discharged patients.
3. Answers inquiries accurately and courteously.
4. Enters detailed comments into the computer system.
5. Evaluates and processes incoming mail.
6. Maintains a system for periodic review and follow-up on unpaid accounts.
7. Greets patients and public politely.
8. Responds to inquiries from collection agencies.
9. Receives required documentation for charity care patients.
10. Provides patients with options of program coverage and assists with completion of applications.
11. Receives and reviews all admissions with self-pay portion for possible third party governmental coverage.
12. Follows up with responsible parties and third party payor on unpaid accounts.
13. Refers accounts to outside collection agencies when collection efforts have been exhausted.
14. Processes loan applications.
15. Processes bankruptcy notices.
16. Maintains records and files account transaction, hard copy and computer system.
17. To be vigilant of co-members desk when vacant.
18. Interprets for non-English speaking patients/public.
19. Performs other duties as assigned

1. Composes and types letters, liens and probate claims.
2. Arranges for and collects payments for pre-registered patients, in-house and discharged patients.
3. Answers inquiries accurately and courteously.
4. Enters detailed comments into the computer system.
5. Evaluates and processes incoming mail.
6. Maintains a system for periodic review and follow-up on unpaid accounts.
7. Greets patients and public politely.
8. Responds to inquiries from collection agencies.
9. Receives required documentation for charity care patients.
10. Provides patients with options of program coverage and assists with completion of applications.
11. Receives and reviews all admissions with self-pay portion for possible third party governmental coverage.
12. Follows up with responsible parties and third party payor on unpaid accounts.
13. Refers accounts to outside collection agencies when collection efforts have been exhausted.
14. Processes loan applications.
15. Processes bankruptcy notices.
16. Maintains records and files account transaction, hard copy and computer system.
17. To be vigilant of co-members desk when vacant.
18. Interprets for non-English speaking patients/public.
19. Performs other duties as assigned

This will be on site, bilingual preferred.

Work requires knowledge generally acquired through a high school education or GED

• TYPING PROBATE CLAIMS
• ARRANGING PAYMENTS
• COMPOSING LETTERS
• TYPING LIENS
• TYPING LETTERS

• GREETING PATIENTS
• GREETING PUBLIC
• RESPONDING TO INQUIRIES
• RECEIVING DOCUMENTATION
• PROVIDING PROGRAM COVERAGE OPTIONS
• ASSISTING WITH APPLICATION COMPLETION
• REVIEWING ADMISSIONS
• FOLLOWING UP WITH RESPONSIBLE PARTIES
• FOLLOWING UP WITH THIRD-PARTY PAYORS
• INTERPRETING FOR NON-ENGLISH SPEAKING PATIENTS
• COMPUTER SYSTEM USAGE
• REFERRING ACCOUNTS TO COLLECTION AGENCIES
• PROCESSING LOAN APPLICATIONS
• PROCESSING BANKRUPTCY NOTICES
• MAINTAINING RECORDS
• MAINTAINING ACCOUNT TRANSACTIONS
• COLLECTING PAYMENTS
• ANSWERING INQUIRIES
• ENTERING COMMENTS INTO COMPUTER SYSTEM
• EVALUATING MAIL
• PROCESSING MAIL
• MAINTAINING REVIEW SYSTEMS
• FOLLOWING UP ON UNPAID ACCOUNTS