Commercial Operations and Support Specialist

Title: Commercial Operations and Support Specialist
Location: Houston, TX
Duration: 12 months (Possibility of Extension)

Job Description:
We are seeking a skilled and customer-focused Commercial Relationship Coordinator (CRC) to join our client s team. This position supports the new Polyethylene (PE) business in Client Chemicals and contributes to providing an unparalleled polymers experience to customers. The CRC acts as the primary customer contact, managing a variety of tasks to ensure smooth operations within the Offer-To-Cash (OTC) process.

Key Responsibilities:

• Serve as the primary point of contact for a defined group of PE customers, handling commercial relationship management and OTC activities.
• Process customer orders efficiently and accurately, resolving any obstacles related to product supply, transport, HSSE, finance, or other issues.
• Manage the full lifecycle of customer orders, including order capture, confirmation, progression, amendments, invoicing, and cash collection.
• Address and resolve customer queries, complaints, and concerns promptly.
• Proactively build customer relationships through regular communication and customer intelligence gathering.
• Collaborate with the Account Executive to address credit issues, ensure smooth receivables processes, and collect overdue payments without impacting customer relationships.
• Maintain and update customer master data in systems and files.
• Coordinate with HSSE, logistics, carriers, and supply teams to ensure customer orders are fulfilled safely and efficiently.
• Identify and address shortcomings in processes, systems, and procedures to enhance efficiency.

Skills & Requirements:

• Experience working directly with Polyethylene or Chemicals customers is preferred.
• Strong customer focus and service-oriented mindset.
• Excellent verbal and written communication skills.
• Highly organized with the ability to prioritize and manage multiple tasks effectively.
• Proficient in IT systems (SAP experience is a plus).
• Familiarity with Quality & HSE Management Systems, Incoterms, export regulations, competition law, and letters of credit is beneficial.
• Strong team collaboration, relationship-building, and stakeholder management skills.
• Previous experience in Order-To-Cash processes is an asset.

Education:

• Bachelor s degree or equivalent work experience preferred.

Objectives:

• Support the growth and success of the Polyethylene business in Client Chemicals.
• Provide outstanding customer service to build and maintain strong customer relationships.
• Collaborate with internal teams to ensure smooth and efficient order fulfilment and issue resolution.