Patient Services Spec 1

Temp to Perm: temp only
Length of Assignment: 90 days
Work Location: Grand Praire, TX
Work Schedule: Mon-Fri 730a-430p (40 hours or 20 hours min)
Interview Type: 1 round of interview
Certification/Degree Requirements: n/a
Top Skills: 2 years of min of customer service, epic exp preferred, comfortable with phone calls

JOB SUMMARY
The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care.
Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.

ESSENTIAL FUNCTIONS of the ROLE
Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones.
Arranges follow-up visits and referral appointments.
Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system.
Directs patient to appropriate waiting areas.
Accepts payments for physician/clinic services according to established guidelines.
Posts payments and enters charges into computer utilizing appropriate codes.
Generates daily payment reports and verifies cash drawer aProductst report.
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
May be required to discuss financial arrangements with patients.
Receives and directs phone calls.
Assists patients and other visitors.
Responds to routine inquiries concerning practice services, hours of operation, etc. Ensures any patient complaints are handled appropriately.
Assists with medical records duties as requested.

KEY SUCCESS FACTORS
Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
Ability to adapt communication style to suit different audiences.
Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Ability to calm upset patients in a composed and professional demeanor.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Comfortable working in a fast paced, constantly changing and stressful environment.

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at ***.