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Job Requirements of Quality Technician - Complaint Investigation:
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Employment Type:
Contractor
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Location:
Arden Hills, MN (Onsite)
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Quality Technician - Complaint Investigation
Careers Integrated Resources Inc
Arden Hills, MN (Onsite)
Contractor
Job Title: Quality Technician - Complaint Investigation
Location: Arden Hills, MN 55112
Duration: 12 months+ contract on W2 with high possibility of extension based on performance and business needs
Pay Range: $24 to $27.15/Hour on W2
About the role:
Location: Arden Hills, MN 55112
Duration: 12 months+ contract on W2 with high possibility of extension based on performance and business needs
Pay Range: $24 to $27.15/Hour on W2
About the role:
- Provide Quality Technician support to Arden Hills Post-Market Complaint Investigation Lab ensuring delivery of the highest quality product to the customer while supporting continuous improvement projects and quality initiatives. This is a dynamic support role in the Electrophysiology division requiring cross-functional collaboration with R&D, Design Assurance, Manufacturing, and Quality team members. This role is responsible for the hands-on investigation and analysis of returned device failures, responding to quality signals, and documenting findings inside the quality system.
- Assists engineering in providing quality support by learning to analyze data and identify complaint issues and trends
- Perform device analysis on returned medical devices, with engineering support, to determine the likely cause of device malfunction
- Review device history records (DHR), product labeling and risk documentation to support complaint investigation
- Prioritize individual tasks efficiently to meet deadlines and provide deliverables while adhering to internal metrics and timelines.
- Interprets test results and device analysis and examines for unusual characteristics
- Write investigation reports, summarizing findings from the performed device analysis, and clearly state conclusions that can be drawn from those findings.
- Troubleshoots procedures that may have been compromised, thus determining the potential cause of unexpected results of routine tests
- Communicates with customers and appropriate technical staff regarding testing schedule information, results, or unanticipated discoveries
- Analyzes, reviews, and documents the status of lab records for archiving
- Administers the flow of test requests, from logging in through filing and archiving
- Associate Degree (or equivalent related work experience)
- Must work well in a team environment
- Proficient with Microsoft Office tools including Word, Excel, PowerPoint and Outlook
- Good oral and written communication skills
- Associate Degree in technical discipline
- Electrical and mechanical equipment experience preferred
- Self-starter with the ability to identify improvement opportunities
- Able to work independently under limited supervision as well as in a team environment
- Able to read, understand, and communicate procedural requirements
- 1 year of quality or manufacturing experience in medical device industry
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