Technical Service Representative

Job Title: Technical Service Representative
Location: Fremont, CA
Duration: 12 months+

Shift: 7 pm to 4 am
Pay range: $31.20/h on w2.
 
Job responsibilities:
• Support relationships with both manufacturing and engineering at customer sites.
• Maintain key communication regarding daily projects and line issues.
• Provide technical direction and assistance to customers on the use of product lines.
• Possess working knowledge of paint technologies.
• Respond to questions and concerns regarding product lines and general operations.
• Troubleshoot & resolve painting issues and problems by provide recommendations on issues related to product, application, inventory and general paint process.
• Assist customer to overcome line problems. Gather data and material samples for analysis, testing and reporting.
• Assist with daily paint consumption, invoices, inventory, and paint ordering.
• Communicate data collection including (but not limited to): Viscosity and Temperature data, appearance data using Wave Scan and film build collection devices. Collect and understand how to analysis the data.
• Regularly report data collection results internally and to the customer if required. Notify appropriate parties if data reveals result outside of expectations.
• Support monthly plant quality reports for customers. Make recommendations regarding specification ranges (i.e. viscosity) and quality ranges (i.e. appearance limits, color tolerances).
• Assist with customer demand forecast, on-site inventory and product orders.
• Support customer projects (LWRs) and test requests. Follow up with chemist for all details. Review and understand results. If requested, report out results with customer.
• Ability to travel up to 15% (development/growth training, training of other employees and coverage at other locations).
• Build relationships at all levels, help team deliver value.

Education:
• High School graduate or equivalent.
• Bachelor’s degree preferred.

Skill requirements:
• Possess strong problem solving and data analysis skills.
• Possess excellent organizational and time management skills with ability to prioritize and assign work.
• Possess excellent communication skills, both written and verbal with demonstrated ability to communicate across all levels of the organization.
• Strong customer service aptitude and teamwork skills.
• Proficiency with MS Office.
• Background with statistical analysis software (Minitab) preferred.
• Courses in LSS is helpful.