Phlebotomist II

The Patient Services Representative II (PSR II) serves as the primary point of contact for patients and delivers high-quality phlebotomy services in clinical and patient service center environments. This role is responsible for accurate specimen collection, patient education, data integrity, and adherence to compliance standards while demonstrating leadership behaviors and customer-focused service.

• Perform venipuncture, capillary, pediatric, geriatric, and forensic specimen collections following established clinical protocols.

• Prepare, label, and process specimens accurately for laboratory testing.

• Verify patient identification, demographic information, and obtain patient signature post-collection to confirm proper labeling.

• Ensure all specimens are labeled in the patient’s presence to maintain compliance and accuracy.

• Maintain accurate records, documentation, and data entry in laboratory systems.

• Explain procedures clearly to patients to build trust, reduce anxiety, and ensure informed participation.

• Maintain a safe, clean, and professional environment in accordance with health and safety policies.

• Demonstrate leadership behaviors and uphold organizational values.

• Support multiple work locations including patient service centers, physician offices, and in-office phlebotomy sites as business needs require.

• Perform daily activities accurately, efficiently, and within established timeframes under area supervisor direction.

• Advanced phlebotomy skills (venipuncture, capillary, pediatric, geriatric, forensic collections)

• Specimen processing and laboratory protocol adherence

• HIPAA compliance and patient confidentiality

• Data accuracy and electronic documentation

• Superior customer service and patient communication

• Independent decision-making and sound judgment

• Adaptability and flexibility in multi-site coverage

• Ability to manage multiple priorities in high-volume environments

• Ability to deliver error-free work in a fast-paced clinical setting.

• Strong independent work ethic with minimal supervision.

• Flexible schedule including weekends, holidays, on-call shifts, overtime, and multi-location coverage.

• Reliable transportation, valid driver’s license, and clean driving record (if applicable).

• Commitment to company policies, dress code, and health & safety standards.

• Ability to embrace change and communicate effectively with patients, peers, and leadership.

• High School Diploma or equivalent (Required)

• Medical Assistant or Paramedic training (Preferred)

• Phlebotomy certification (Preferred; required in CA, NV, and WA)

• 1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections (Required)

• 2+ years in a Patient Service Center environment (Preferred)

• Customer service experience in retail or healthcare settings (Preferred)

• Keyboard proficiency and data entry experience