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Job Requirements of Customer Service Representative (Credit and Payments):
-
Employment Type:
Contractor
-
Location:
Irwindale, CA (Onsite)
Do you meet the requirements for this job?
Customer Service Representative (Credit and Payments)
Careers Integrated Resources Inc
Irwindale, CA (Onsite)
Contractor
Job Title: Customer Service Representative (Credits & Payments)
Location: Irwindale, CA 91702 - Hybrid (2 days onsite, 3 days remote)
Duration: 18 Months (Possibility of extension)
Pay range: $20.00 to $24.00/hr on W2
Shift: Monday–Friday, 7:00 AM – 4:00 PM PST
Job Summary:
• This position will provide customer support in resolving account issues and answering questions related to the Client's energy efficiency programs.
• Successful candidates for this position will be performing routine tasks, and speaking to internal/external customers over the phone to answer questions and resolve issues related to programs.
Roles & Responsibilities:
• Responsible for clearing payment exceptions about the electronic payment channels: Electronic Funds Transfer, Authorized Payment Agencies, Direct Payment, Electronic Data Interchange, Quick Check, Credit/Debit Card, and Client.com.
• Helps to resolve payment inquiries received by customers directly and through system-generated orders.
• Utilizes internal and external tools designed for researching payments and determining their intended destination.
• Works with the Client’s banking relationships and vendors to return unidentified payments to the originator when necessary.
• Completes a daily reconciliation between SAP-ISU and the General Ledger using Bank deposit data to validate accurate financial reporting.
• Issues customer refund drafts for lost, stolen, or uncashed refunds.
• Works to process fraud documents with the appropriate internal groups.
Required Skills:
• Three (3) years of experience in customer service and resolving customer inquiries.
• Ability to change course when an urgent matter arises.
• Good Written, Verbal, and Communication Skills
• Ability to communicate complex issues well, both in writing and verbally
Nice to have:
• Experience with SAP applications
• Experience with the payment processes and/or banking knowledge.
• Ability to apply logic to a scenario and pull upon previous occurrences
Location: Irwindale, CA 91702 - Hybrid (2 days onsite, 3 days remote)
Duration: 18 Months (Possibility of extension)
Pay range: $20.00 to $24.00/hr on W2
Shift: Monday–Friday, 7:00 AM – 4:00 PM PST
Job Summary:
• This position will provide customer support in resolving account issues and answering questions related to the Client's energy efficiency programs.
• Successful candidates for this position will be performing routine tasks, and speaking to internal/external customers over the phone to answer questions and resolve issues related to programs.
Roles & Responsibilities:
• Responsible for clearing payment exceptions about the electronic payment channels: Electronic Funds Transfer, Authorized Payment Agencies, Direct Payment, Electronic Data Interchange, Quick Check, Credit/Debit Card, and Client.com.
• Helps to resolve payment inquiries received by customers directly and through system-generated orders.
• Utilizes internal and external tools designed for researching payments and determining their intended destination.
• Works with the Client’s banking relationships and vendors to return unidentified payments to the originator when necessary.
• Completes a daily reconciliation between SAP-ISU and the General Ledger using Bank deposit data to validate accurate financial reporting.
• Issues customer refund drafts for lost, stolen, or uncashed refunds.
• Works to process fraud documents with the appropriate internal groups.
Required Skills:
• Three (3) years of experience in customer service and resolving customer inquiries.
• Ability to change course when an urgent matter arises.
• Good Written, Verbal, and Communication Skills
• Ability to communicate complex issues well, both in writing and verbally
Nice to have:
• Experience with SAP applications
• Experience with the payment processes and/or banking knowledge.
• Ability to apply logic to a scenario and pull upon previous occurrences
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