Global Organizational Change Management (OCM) Manager

Job Title: Global Organizational Change Management (OCM) Manager
Location: Remote - Must be willing to work EST time zone. Flexible to work with APAC schedule for projects as well.
Duration: 6 Months, possible extension
Schedule: M-F, 40 hours, full-time. Standard 8am-5pm, flexible for meeting schedules. No OT.

Job Description:

• This position will manage the Organizational Change Management (OCM) activities for several of the ERP transformation projects at a Client division and/or location and support the OCM activities for the program as needed
• The Global Change Management Manager be responsible for working, as an internal consultant, with the OCM resources across the ERP Transformation to:
• Help design, create and execute an overall Transformation Change Schedule for their project that incorporates communication, change management and training activities.
• Ensure a cohesive OCM strategy integrated with the wider program and project needs.
• Design, develop and execute on planned OCM activities, enlisting program and project Subject Matter experts as needed.
• The Global Change Management Manager will play a key role to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees.

Roles & Responsibilities:

• In partnership with other Change Management managers in the team, lead and implement change management activities for the ERP SAP/S4 Hana deployments while driving adoption and proficiency of changes within the organization in alignment with change management methodologies. This includes designing, developing and executing on OCM activities as per plan and overall program OCM strategy and approach

• Integrate change management activities into project plans
• Following the Transformation Process Map (TPM), create actionable deliverables for the three key change management levers: Organizational Change Management, Communications and Training

Organizational Change Management:

• Identify and manage stakeholders for their deployment, assessing change impact
• Develop appropriate content for their audience.
• Conducts OCM focused workshops, i.e. pre-sessions, early engagement activities, Day in the Life, etc.
• Support and engage business partners and stakeholders in the change effort.
• Track and report change management adoption and successes.

Communications:

• Create and maintain appropriate communication content using different vehicles and tools, i.e. project newsletters, information emails, program SharePoint site content, FAQ pages, and others as appropriate for impacted users’ engagement and enablement.
• Support communications and training efforts and delivery.

Training:

• Manage process for regionalizing SAP training and communications content as needed
• Develop regional training content in support of change management or communication activities.
• Support the Enterprise Change Management Lead and the program activities, i.e. presenting or facilitating program events like project meetings or demo workshops.

Education & Experience Requirements:

• Bachelor’s degree (preferred), Associate's degree plus relevant OCM experience (minimum required).
• Education or experience in IT, a plus.

• 6+ Years of practical/working OCM experience – REQUIRED.
• Minimum of 5 years of experience related to the developing & successfully delivering change management work driven by an ERP implementation.
• Change management certification (i.e., CCMP, Prosci) or similar change management designation – desired.

Required Skills:

• SAP S4/Hana or PS functional knowledge at an intermediate or higher level.
• Experience developing and executing OCM communications, training and change management activities for an ERP implementation with knowledge of change management principles, methodologies, and tools.

• A highly self-directed, organized, energetic, flexible and creative organizational change professional.

• Excellent written and verbal communication skills.
• Excellent active listening and engagement skills.
• Experience with project management approaches, tools, and phases of the project lifecycle, i.e. SDLC.
• PowerPoint and Excel intermediate to advanced skills.
• Flexible and adaptable; able to work in ambiguous or ad-hoc situations.
• Must be a team player and able to work collaboratively with and through others.
• Ability to influence others and move toward a common vision or goal.

Desired Skills:

• Change management certification or designation desired; Prosci Certification a plus
• A solid understanding of how people go through a change and the change process; experience with Prosci Process and ADKAR is a plus
• Content creation using Enable Now or Adobe Suite or Intarsia

Travel Requirement:

• Up to 20% during peak transition times.