Product Delivery Manager III

Location: Hybrid Rosemead, CA (Onsite Tuesday & Wednesday)
Work Schedule: MF, 8:00 AM 5:00 PM
Engagement Type: New Position
Pay Range: $50.00 to $63.36/hr. on W2

Product Manager Research & Discovery

Day-to-Day Responsibilities / Workload

The Product Manager for Research & Discovery is responsible for transforming ambiguous business needs into clear, validated, and estimate-ready problem definitions. This role leads discovery efforts, maps cross-channel customer journeys, identifies constraints, and produces the Discovery Packet required for IT to generate accurate estimates and for leadership to make informed investment decisions.

This is a hands-on discovery and research role. It does not include delivery execution or people management.

Key Responsibilities

Strategic Discovery & Problem Framing

• Translate vague or undefined business problems into well-framed opportunities grounded in customer, business, and regulatory perspectives.

• Produce "shovel-ready" Discovery Packets to support IT estimation, capital planning, and strategic prioritization.

• Partner with the Senior Manager of Product to develop ROI models when required.

• Synthesize scattered backlog items into clear strategic themes.

Research & Validation Leadership

• Lead customer research activities, including interviews, usability testing, concept validation, prototyping, and feedback synthesis.

• Use call center data, quality management analytics, and operational insights to validate root causes.

• Collaborate with the Senior Manager of Product to identify regulatory constraints that shape the solution space.

• Create service blueprints, journey maps, business rule definitions, and low-fidelity prototypes.

Stakeholder & Product Management

• Partner with Domain Product Managers to understand end-to-end journey impacts and constraints early in discovery.

• Collaborate with Domain Product Managers to define MVP boundaries and ensure IT estimates reflect realistic, validated Product.

• Ensure all discovery artifacts are aligned and complete before work transitions to estimation or execution.

Required Skills / Attributes

Qualifications

• 5+ years of experience in Discovery, UX Research, Product Strategy, or Service Design.

• Strong expertise in service blueprinting, journey mapping, and early-stage prototyping.

• Proven ability to translate user needs and operational insights into business value.

• Excellent synthesis, facilitation, and problem-framing skills.

Desired Skills / Attributes

• Experience working within large, complex, and highly regulated enterprises (preferred).