Project/Program Manager II (Non-IT)

Job Title: Project/Program Manager II (Non-IT)
Job Location: Phoenix, AZ
Job Duration: 8-9 Months (possibility of extension)
Shift: Monday - Friday, 8:00am - 5:00pm PST

Job Summary:

• Responsible for intermediate to large scale projects and project teams made up of internal and external resources to deliver business solutions and services to the department.
• Interacts closely with internal staff, external corporate departments, and Health Plans to define the project parameters and develop detailed project documentation to include business requirements, project plans, project schedules, workflow solutions, and project status reports/communications.
• Projects may vary to include the following: system implementations, internal/cross functional department process improvement initiatives, implementation of new state health plans, and implementation of new product lines.

Essential Functions:

• Manages all aspects of assigned projects throughout the development project lifecycle including project Product, schedule, resources, quality, costs and change.
• Develop and maintain detailed project plan to include milestones, tasks, and target/actual dates of completion.
• Revises project plans as appropriate to meet changing needs and requirements.
• Prepares and submits project status reports to management.
• Schedules and conducts project meetings to include logistics, agendas, and meeting minutes.
• Conducts regularly scheduled project status update meetings.
• Develop process workflows as it relates to assigned projects and/or to support internal process improvement initiatives.
• Interfaces, when appropriate, with all areas affected by the project to include internal subject matter experts, external corporate departments, and Health Plans.
• Act as a liaison for department on enterprise wide projects.
• Collaborates well with all levels of personnel within the company; and provides exemplary customer service.
• Complies with required workplace safety standards.

Required Education:

• Bachelors degree.

Required Experience:

• 2-4 years formal project management experience.
• 2-4 years systems implementation.

Knowledge/Skills/Abilities:

• Ability to assimilate and articulate simple business solutions and project approaches.
• Strong interpersonal skills.
• Strong verbal and written communication skills.
• Intermediate knowledge of Microsoft applications (Word, Excel, Project, PowerPoint, Visio).
• Ability to be flexible while adapting quickly to change.
• Ability to work independently as well as within a team.
• Analysis, synthesis, and problem solving skills.
• Deductive and inductive thinking skills.
• Attention to detail and accuracy.
• Demonstrated ability to make effective business decisions.
• Ability to successfully manage intermediate- to large-scale projects using a prescribed approach.
• Ability to develop detailed project plans, communication plans, schedules, role definitions, risk management, and assumptions.
• Ability to create project management deliverables such as WBS, schedule, roles & responsibilities document, meeting agendas/minutes, issues and action items tracking.
• Identifies obstacles to project success; presents alternatives to manage/overcome obstacles.
• Ability to multi-task and prioritize workload.
• Demonstrate knowledge of health plan operations and major healthcare technology applications.
• Ability to clearly articulate the primary functions in a health plan and the major health plan sub-processes and key roles, and their interaction.
• Ability to clearly articulate the differences between health plan product lines.
• Demonstrate knowledge of key health plan operational and financial performance metrics.
• Ability to abide by Clients policies.
• Ability to maintain attendance to support required quality and quantity of work.
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
• Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers.