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Job Requirements of Registration Representative:
-
Employment Type:
Contractor
-
Location:
Laguna Hills, CA (Onsite)
Do you meet the requirements for this job?
Registration Representative
Careers Integrated Resources Inc
Laguna Hills, CA (Onsite)
Contractor
Job Title: Registration Representative
Location: Laguna Hills, CA
Duration: 3+ Months (Possible Extension)
Pay Range: $22 - $25/hr. on W2
Schedule:
Job Summary:
Skills:
Essential Job Outcomes:
Experience:
Education:
Location: Laguna Hills, CA
Duration: 3+ Months (Possible Extension)
Pay Range: $22 - $25/hr. on W2
Schedule:
- Saturday 6:30 AM – 5:00 PM
- Sunday 6:30 AM – 5:00 PM
- Monday 6:30 AM – 5:00 PM
- Tuesday 9:00 AM – 7:30 PM
Job Summary:
- This position requires full understanding and active participation in fulfilling the mission of Client.
- The employee is expected to demonstrate behavior consistent with core values: Integrity, Accountability, Best Practices, Compassion, and Synergy.
- Supports Client’s strategic plan and participates in performance improvement and patient safety activities.
- The Registration Representative is under the direction of the Supervisor/Manager and is responsible for completing all patient registrations for procedures, admissions, outpatient, and ER visits.
- Obtains and verifies demographic and insurance information to ensure accurate patient identification and billing.
- Responsible for collecting and posting the patient’s financial responsibility in Epic and immediately depositing the payment in the safe or locked cash drawer.
- Maintains excellent customer service with patients, visitors, clinicians, and co-workers.
Skills:
- Ability to communicate effectively in written and verbal form.
- Adheres to department policy of using two patient identifiers.
- Avoids HIPAA violations by selecting the correct MRN and accurately interviewing, registering, and pre-registering patients in Epic.
- Ensures all registration forms are complete, signed, and scanned; enters notes in Epic as required.
- Provides excellent customer service using Simply Better and AIDET principles.
- Collects and posts payments timely and accurately; immediately deposits payments in safe or cash drawer.
- Follows company policies and supports department performance improvement activities (meetings, surveys, education, and training).
- Maintains a registration accuracy rate of 95% or better.
- Monitors and manages assigned work queues.
- Adheres to MHS time and attendance policy; arrives on time and clocks in/out accurately.
- Interacts in a positive and constructive manner.
- Prioritizes and multitasks effectively.
Essential Job Outcomes:
- Uses two patient identifiers to ensure correct information appears on documents, armbands, and labels; verbally verifies armband placement.
- Avoids HIPAA violations by accurately entering patient information into Epic, preventing errors in patient name, PCP, guarantor, and insurance data.
- Interviews, pre-registers, and registers patients timely and accurately; demonstrates expertise in Epic, OnBase, RTE, and insurance websites.
- Ensures registration forms are complete, signed, scanned, and indexed in Epic; enters notes in referral/auth/cert and uses billing indicators as needed.
- Delivers excellent customer service using Simply Better and AIDET principles; maintains effective working relationships with staff and visitors.
- Collects and posts patient financial responsibility including deposits, copays, deductibles, estimates, and coinsurance timely and accurately; deposits funds immediately.
- Participates in department-specific performance improvement education, training, meetings, and projects; promotes employee engagement action plan.
- Maintains a registration accuracy rate of 95% or better by selecting correct insurance plan and IPA code.
- Monitors assigned work queues to maximize productivity and meet department weekly goals.
- Adheres to MHS time and attendance policy #357; clocks in/out accurately and signs off by the end of the pay period.
- Performs other duties as assigned.
Experience:
- 1–2 years of experience in hospital admitting, physician office, or equivalent healthcare setting.
- Effective verbal and written communication skills.
- Strong customer service skills.
- General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, and CalOptima.
- Bilingual (English/Spanish or English/Vietnamese) preferred.
- Positive work ethic.
- General computer skills including electronic medical records and Microsoft Office.
- Knowledge of medical terminology.
Education:
- High school graduate preferred.
- Medical Terminology-related course or certificate preferred.
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