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Intermediate Solutions Designer - CRM (Salesforce)
Careers Integrated Resources Inc
Guelph, Ontario (Onsite)
Contractor
Job Title: Intermediate Solutions Designer - CRM (Salesforce)
Location: Guelph, ON
Initial Duration – 5+ months contract
Job Responsibilities:
General Skills:
Desirable Skills:
Must Have:
Knowledge Transfer Requirements:
Evaluation Criteria:
Criteria 1: Salesforce Experience
Criteria 1= 30 points (weighted score)
Criteria 2: Design, Analysis, Development and Configuration
Criteria 2 = 35 points (weighted score)
Criteria 3: Communication and Documentation
Criteria 3 = 25 points (weighted score)
Criteria 4: Agile Experience
Criteria 4 = 5 points (weighted score)
Criteria 5: Public Sector Experience
Criteria 5 = 5 points (weighted score)
Location: Guelph, ON
Initial Duration – 5+ months contract
Job Responsibilities:
- Undertakes the design of hosting technology solutions based on the client s service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirement and project/initiative deliverables.
- Knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.
- Knowledge of related best practices, OPS directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes.
- Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards
- Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
- Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
- Experience planning, migrating, implementing and sustaining large complex system development projects
- Knowledge of technology developments, trends and new products to evaluated application to client short and long term technology requirements.
- Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes.
- Conceptual and analytical skills to assess and evaluate client needs and c o n d u c t cost/benefit analyses for new technology requirements in planning and designing solutions.
- Experience designing and developing large, complex, CRM applications
- Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.
- Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills
A team player with a track record for meeting deadlines
General Skills:
- Experience in programming and analysis; specialized CRM software package support at the specified experience level
- Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
- Experience in structured methodologies for the development, design, implementation and maintenance of applications
- Experience in design, code, test, debug and document applications
- Experience in the use of object and/or third generation language development tools
- Experience in one or more programming languages
- Experience in application design, latest design patters, deployment and troubleshooting
- Experience with relational and hierarchical database technologies
- Experience in the use of information retrieval packages using query languages
- Experience with one or more communications protocols
- Experience in structured methodologies for the design, development, implementation and maintenance of applications
- Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
- Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
- A team player with a track record for meeting deadlines CRM Software Development Skills
- Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
- Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
- Experience with middleware and gateway
- Expertise in specific tools for CRM software development Desirable Skills
- Knowledge and experience with programming Internet-ready applications
- Knowledge and experience in rapid application development (RAD) methodologies
- Knowledge and understanding of Information Management principles, concepts, policies and practices
- Experience with middleware and gateways
- Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
- Ability to provide post-implementation support and resolve any post-implementation technical issues
- Experience conducting design walkthrough sessions with project team
- Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
- Ability to provide user and system documentation as required
Desirable Skills:
- Able to quickly integrate new concepts and easily understand business needs
- Evaluating which Salesforce components and other technology products and frameworks to use based on cost benefit analysis, risk management and market research.
- Experience with building Salesforce solutions based on user stories and low level designs
- Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code
- Strong experience delivering products in Agile/Scrum mode.
- Map Salesforce capabilities, features and best practices aProductst business and technical requirements by performing fit-gap analysis aProductst Salesforce cloud, service, community, available tools available within AppExchange and Salesforce Platform
- Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)
- Hands-on knowledge of Apex, lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services
- Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
- Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On
- Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT
- Experience with deployment tools such as GitLab, Jenkins, etc.
Must Have:
- 3+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
- Certified Salesforce Platform Developer I or equivalent experience
- Salesforce Certified OmniStudio Developer
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Administrator
Knowledge Transfer Requirements:
- Knowledge transfer is expected to occur through the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff
- All design, development and artefacts, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided
Evaluation Criteria:
Criteria 1: Salesforce Experience
Criteria 1= 30 points (weighted score)
- 3+ years experience (including recent experience) solutioning and hands-on configuring in Salesforce
- Salesforce Certified Platform Developer I
- Salesforce Certified OmniStudio Developer
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Administrator
Criteria 2: Design, Analysis, Development and Configuration
Criteria 2 = 35 points (weighted score)
- Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions
- Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
- Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
- Demonstrated experience designing and supporting the development of prototypes and proof of concepts
- Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
- Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments
- Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities
- Experience conducting diagnostics and determining methods to help incident management
- Experience implementing AODA compliant solutions
Criteria 3: Communication and Documentation
Criteria 3 = 25 points (weighted score)
- Excellent analytical, problem solving and decision-making skills
- Excellent communication skills, both written and verbal
- Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations
- Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete
- Experience documenting processes and technical designs and updating build books
- Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process
- Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy
Criteria 4: Agile Experience
Criteria 4 = 5 points (weighted score)
- Experience with Agile scrum methodologies
- Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps
- Thorough understanding of SDLC, specifically DEV processes in agile development environments.
Criteria 5: Public Sector Experience
Criteria 5 = 5 points (weighted score)
- Previous experience working in Government or Public Sector organizations
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