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Job Requirements of Customer Logistics Representative:
-
Employment Type:
Contractor
-
Location:
Toronto, Ontario (Onsite)
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Customer Logistics Representative
Careers Integrated Resources Inc
Toronto, Ontario (Onsite)
Contractor
Job Title: Customer Logistics Representative
Job Location: ON
Job Duration: 6 Months (possibility of extension)
POSITION SUMMARY:
Job Location: ON
Job Duration: 6 Months (possibility of extension)
POSITION SUMMARY:
- The Customer Logistics Representative plays a critical role as the interface between customers and the company.
- They operate within a team environment and are responsible for processing orders and credits, investigating claims, coordinating returns, enforcing order fulfilment policies, and effectively communicating information.
- 25% Order and credit processing – process standard and non-standard or complex orders received via phone, email, fax or EDI, process credits
- 15% Returns – research and approve/deny customer returns ensuring adherence to policies
- 20% Customer inquiries and communications – respond to customer inquiries with varying levels of complexity and difficulty; ensure issues and problems are resolved appropriately and in a timely manner; communicate difficult or complex information to customers; use facts and data appropriately to address customer questions
- 15% Customer claims – investigate and ensure resolution of all customer claims within specified timelines; prepare reports and documentation to support the approval or denial of the claim; communicate decisions to customer
- 10% Tracking – maintain call and email logs; ensure completeness and accuracy of logs and perform analysis to support monthly reports and metrics
- 10% Reporting – prepare other reporting related to Narcotic orders, month-end and returns
- 5% Professional and Personal Development – create and achieve goals and objectives; active participation in Goals & Objectives discussions and the 5 conversations
- University degree or community college preferred
- 3 years experience in Customer Service or a related role preferably in the healthcare/pharmaceutical industry
- Strong attention to detail, accuracy and process adherence
- Experience in managing multiple priorities simultaneously
- Excellent interpersonal and communication skills – verbal and written
- Strong independent problem solving skills; able to apply judgment in handling complex and sensitive inquiries and issues
- Understanding of the order to cash cycle, and supply chain basics
- Strong focus on compliance Technical competency requirement
- Strong aptitude for systems and experience with SAP preferred
- Bilingual (English / French)
- Highly proficient in MS office applications, including advanced Excel skills
- Skilled in analytics, data communication
- Working knowledge of SOX, GMP and Healthcare Compliance requirements
- Experience in Customer Service and/or S/4, strong aptitude for systems & process, bilingual
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