Phlebotomist III - Floater

Job Title: Phlebotomist III- Float
Job Location: Cumming, GA
Job Duration: 6+ Months
Shift: 8:00 AM - 5:00 PM shifts may vary.
Hours at different sites may vary - candidates must be flexible

Job Description:
The Phlebotomist III- Float represents the face of our company to patients seeking healthcare services, whether for routine care or critical health decisions. The Phlebotomist III- Float is responsible for drawing high-quality blood samples and preparing specimens for lab testing, following established practices and procedures. This role involves direct patient interaction, where the Phlebotomist III- Float ensures a trusting and confident environment by explaining procedures clearly and performing blood draws safely, accurately, and skillfully.

The Phlebotomist III- Float provides coverage across multiple locations and roles, including patient service centers, mobile services, long-term care, in-office phlebotomy, and more as business needs dictate. They ensure daily activities at these locations are completed accurately and on time. As a senior-level phlebotomist, the Phlebotomist III- Float demonstrates leadership behaviors, focusing on process excellence, confidentiality, and precision in patient information. The Phlebotomist III- Float may also step in to lead teams on-site, coach, mentor, and guide new employees, and serve as a point of contact for staff, offering regular feedback to group leads or supervisors.

In addition to core phlebotomy responsibilities, the Phlebotomist III- Float works with high-complexity or high-volume practices requiring exceptional customer-facing skills, such as verbal and written communication, problem-solving, and collaboration with multiple functions including Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics. This position requires a high level of multitasking and the ability to thrive in a fast-paced, high-volume environment.

Key Responsibilities:

• Perform daily activities accurately and on time at various locations including patient service centers, mobile services, long-term care, and in-office phlebotomy, as needed.

• Draw and prepare blood specimens with skill and accuracy, ensuring patient comfort and safety.

• Foster a trusting and confident atmosphere with patients, explaining procedures clearly and performing tasks safely and efficiently.

• Provide leadership on-site by stepping in to lead teams, acting as a coach, mentor, and resource advisor.

• Support the onboarding process for new employees and provide guidance to them as needed.

• Act as a point of contact for staff on-site and provide regular input to the group lead or supervisor.

• Handle high-complexity or high-volume practices, ensuring high standards of customer service and collaboration with internal functions like Sales, Billing, IT, and Logistics.

• Demonstrate problem-solving skills, collaboration with multiple functions, and ensure the delivery of excellent service to patients and clients.

• Ensure confidentiality and accuracy in handling patient information and laboratory test results.

Job Requirements:

• Ability to provide error-free, high-quality work in a fast-paced, high-volume environment.

• Strong multitasking and prioritization skills to handle various tasks across multiple locations.

• Excellent phlebotomy skills, including experience with pediatric, geriatric, and capillary collections.

• Strong leadership abilities, capable of mentoring and coaching peers and new employees.

• Outstanding communication skills, both verbal and written, to effectively work with patients and staff.

• Ability to collaborate with various internal teams to ensure exceptional service delivery.

• Flexibility to travel and work across different locations as needed, with varying shifts including weekends, holidays, and overtime.

Required Education:

1. High school diploma or equivalent required.

2. Medical assistant or paramedic training preferred.

3. Phlebotomy certification preferred (Required in California, Nevada, and Washington).

Work Experience:

1. Minimum of five years of phlebotomy experience, including pediatric, geriatric, and capillary collections.

2. At least three years of experience in a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) environment preferred.

3. Experience in customer service within a retail or service environment preferred.

4. Keyboard/data entry experience is required.