Desktop Support Technician

Job Title: Desktop Support Technician
Job Location: New York, NY (Onsite)
Job Duration: 06+ Months(Possibility of Extension)
Pay Rate: $26/hr on w2
 
Job Description:

• Mobile device procurement iPhone, iPad and Samsung devices
• Working with Telecom carriers during implementations and outages
• Perform monthly invoice analysis, validation, and payment approval on all land, long distance, data, and wireless invoices to ensure compliance with vendor contracts.
• Perform bimonthly mobile device audits to determine if we should select a more cost-effective plan, or need to update our mobile Catalog, and communicate concerns to managers.
• Track and resolve billing disputes/discrepancies with various carriers, present escalation issues, status reports and findings to Director.
• Manage mobile phone recycle and inventory program.
• Manage paging systems and equipment (Beepers)
• Assist in facility’s Send Word Now notifications and systems update.
• Research past due balances to ensure they are cleared in a timely manner, and ensure credits are received and applied.
• Maintain an accurate inventory of all telecom circuits, numbers, and equipment.
• Work directly with vendor to resolve claims in an accurate and timely manner.
• Assist in configuring and installing various CISCO IP Phone models on CUCM various versions.
• Day to Day maintenance Cisco Unified Contact Center
• Assist in configuring Agents IP Phones for extension mobility allowing access to the system from all available desktops and IP phones.
• Assist in configuring and installing various CISCO IP Phone models on CUCM various versions.
• Perform move adds and changes on Cisco Unity Connection
• Assist in configuring Agents IP Phones for extension mobility allowing access to the system from all available desktops and IP phones.
• Attend all Telecommunications and HHC training (VoIP, Media, Breakthrough, Computer training and Customer Service Training)
• Perform other duties as assigned.