Consumer Service Operations Representative 2

Job Title: Consumer Service Operations Representative 2
Job Location: Remote
Job Duration: 6 Months (possibility of extension)

Job Summary:

• The Consumer Service Operations Representative 2 is responsible for the daily activities across multiple service functions area.
• The Consumer Service Operations Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments.
• Performs computations.
• Typically works on semi-routine assignments.

Duties and Responsibilities:

• The Consumer Service Operations Representative 2 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations.
• Investigates and settles claims and customer service issues.
• Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.
• Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
• Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications:

• 3 years of customer service experience, including typing/data entry.
• Bilingual – Spanish and English.
• Previous inbound and/or outbound call center experience.
• Excellent verbal, listening and written communication skills.
• Aptitude for quickly learning and navigating new technology, systems and applications.
• Proficient in Microsoft Office Outlook and Word.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Preferred Qualifications:

• Associate's or Bachelor's Degree.
• Previous healthcare experience.