Procurement Operations Analyst

Job Title: Procurement Operations Analyst
Location: Chicago, IL 60601 – Onsite 3 days/week, Remote 2 days/week
Duration: 3+ Months contract (Possibilities of Extension)

Pay Range: $37 - $39/hr. on W2

Additional Context About the Role:
This role will focus on the following activities, in order of importance:

1. Interns:
   • Experience working with college interns and willingness to work with high school interns.
   • Coordinate intern recruitment and selection, including reviewing resumes, conducting interviews, and selecting candidates.
   • Coordinate mentor recruitment, interviewing, and training.
2. Audit Support:
   • Experience testing department controls and performing audit remediation follow-ups.
   • Coordinate audit responses, including research, information gathering, drafting, and submitting responses.
3. Research:
   • Experience performing research using internal department or company databases to respond to audits, legal requests, or compliance inquiries.
   • Excellent customer service skills and experience providing Level 1 support for operational, technical, and process issues (tools, resources, process guidance).
4. Policy & Guidelines:
   • Support corporate and department policy and guideline work (research, information gathering, drafting policy).

Preferred Qualifications:

• College degree in library or information sciences OR previous experience as a business or legal librarian.
• No preferred qualifications related to reporting (SQL, Python, Tableau, Power BI, Alteryx) are required.

 
Job Profile Summary:
This position is responsible for analyzing complex business problems across multiple areas and developing solutions for Procurement Support Services (PSS) and potential external clients, including: Product, Members, Providers, Regulatory Agencies, Privacy, Information Security, Legal, and Enterprise Strategy.
The role may include responsibilities such as:

• Supporting daily operations of PSS tools and personnel.
• Analyzing complex business problems and providing actionable insights.
• Producing datasets and reports for analysis using system reporting tools.
• Supporting innovation efforts to improve and expand PSS services and processes.
• Managing, creating, organizing, and delivering knowledge assets for PSS.
• Directing department communication and training for PSS.

 
Job Description:

• Work with PSS (Category Teams and SRG) and other business areas to define needs, strategy, and business requirements, producing project plans/proposals.
• Provide consultation to PSS and lead cross-functional teams to address business issues or information needs.
• Improve PSS processes using best practices and knowledge of internal/external business issues.
• Address user issues related to e-Procurement systems and tools.
• Integrate solutions across multiple systems.
• Develop and deploy large-scale applications and collaborate with business/divisional data teams to generate actionable analysis and reports.
• Gather, clean, and analyze data to prepare reports and insights for stakeholders.
• Support continuous improvement programs, including strategic planning, root cause analysis, and metrics validation.
• Develop in-depth market intelligence materials to support PSS Category Teams.
• Use business intelligence secondary sources (e.g., Gartner, Forrester, Everest Group) to respond to research requests.
• Provide user instruction and organize internal knowledge stores, ensuring compliance with Client policy and knowledge management best practices.
• Plan, deploy, configure, and manage secure Microsoft Teams and SharePoint sites to promote collaboration and communication.
• Write and edit communication materials for internal/external audiences.
• Facilitate and deliver training using adult learning principles and effective facilitation techniques, in both classroom and remote settings.

 
Required Job Qualifications:

• Bachelor’s degree with 0–2 years of relevant experience OR 6 years of experience in business development, business analysis, or innovation management.
• 0–2 years of progressive experience in indirect procurement, supply-chain management, supplier management, or category management.
• Proficient in MS Excel, Word, Outlook, PowerPoint, and Visio.
• Critical thinking, analytical skills, and business acumen.
• Adaptable with initiative to learn new systems and tools.
• Strategic and innovative thinker with ability to influence business areas.
• Strong executive presence with excellent interpersonal, verbal, written, and presentation skills.
• Conflict resolution skills.
• Consistent thought leadership.

 
Preferred Qualifications:

• Experience with business intelligence tools (Gartner, Forrester, Everest Group).
• Knowledge of Client organization and health insurance industry (AHIP certification a plus).
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, Math, Economics, Finance, Communications, Marketing, or Training.
• Master’s degree in Library or Information Science.
• Knowledge of e-Procurement systems (Zip, Oracle, DocuSign, Jaggaer).
• Knowledge or experience with SQL and Python (preferred).
• Knowledge or experience with data visualization tools (Tableau, Power BI).
• Advanced Excel skills including PowerQuery.
• Experience with Tableau Prep Builder or Alteryx preferred.
• Experience validating data and report visuals.
• Knowledge or experience with web technologies (HTML/CSS/Java/ASP.Net/PHP/Ruby/C#).
• Experience with or certification in Microsoft 365 Collaboration Apps (SharePoint, Power Automate, Microsoft Teams).