ENTRY Phlebotomist I

The Entry Patient Services Representative I (PSR I) is the welcoming face of our organization and plays a key role in supporting patients during their visit. This role focuses on exceptional customer care, lobby management, and learning core phlebotomy skills to grow within the company.

The Entry PSR I greets patients upon arrival, assists with check-in, answers questions with care and compassion, and maintains the cleanliness and professionalism of the waiting area. As part of their development, the Entry PSR I will receive training in phlebotomy and eventually assist with coverage during breaks or downtime.

The person in this role contributes directly to a positive patient experience by building trust, clearly explaining what patients can expect during their visit, and ensuring all interactions are handled safely, respectfully, and accurately.

• Perform daily tasks accurately and on time under the direction of the Area Supervisor.

• Greet patients, assist with check-in using self-service kiosks or handheld tablets, and provide compassionate support.

• Maintain a safe, clean, and professional waiting area (“front-of-house”).

• Maintain required records and documentation with accuracy and confidentiality.

• Present a positive image to patients, clients, employees, and the public.

• Demonstrate a willingness to learn new skills, including phlebotomy.

• Once trained, confidently perform clinical and forensic specimen collection following established procedures.

• Strong customer service experience and excellent communication skills (critical requirement).

• Compassion and professionalism when interacting with patients.

• Ability to learn phlebotomy skills and willingness to perform blood draws as part of the role.

• Ability to use and navigate digital tools (kiosks, tablets, data entry systems).

• Ability to maintain accuracy, confidentiality, and attention to detail.

• High school diploma or equivalent (Required).

• 1–2 years of customer-facing experience (Required) — retail, hospitality, home health aide, service roles, etc.

• Prior phlebotomy experience not required (training provided).

• Data entry and keyboarding experience required.

• Reliable transportation is required (bus/Uber/rideshare is not considered reliable for this role).

• Must arrive on time, work all scheduled shifts, and remain for the full duration.

• Excessive absenteeism or tardiness may result in termination.

• Candidates must live within a 20–25 minute commute of the worksite to ensure coverage reliability.

• Must be willing and able to train in and perform phlebotomy. Candidates seeking only a front desk or greeter role should not apply.