Construction Dispatcher (OSP Dispatcher)

Job Title – Construction Dispatcher (OSP Dispatcher)
Location – Scranton, PA
Duration – 06+ Months (Possibility of Extension)

Product of Position:
1. They will travel daily. Expectation is they will report to the warehouse in Eynon, PA .
2. They will visit the project sites in the field as required.
3. Long term vehicle rental is encouraged. (COC) Engineering Services (ES) department needs an experienced Construction Dispatcher to join our Project Services (PS) group. The successful candidate will be responsible for outside plant fiber optic projects for major customers, primarily in the eastern US. This position is based in Scranton, PA that will support a large aerial fiber optic build. Candidate must be able to the office site and job sites as needed. The position primarily covers Fiber-to-the Home (FTTH) projects including SFU (single family), MDU (multi-dwelling), and FTTB (business) projects from design to test and turn-up. Ideal candidate must be able to work behind a desk and on a job site as needed.

Major Roles And Responsibilities:
• Assign construction crews, vehicles, and equipment to appropriate project locations based on daily schedules and immediate needs.
• Monitor crew availability and ensure efficient utilization of resources.
• Coordinate and assist with vendor material pickup at warehouse location
• Serve as the primary contact point for field personnel, project managers, and clients to address scheduling concerns, delays, and updates.
• Communicate with drivers, crew leaders, and supervisors regarding job assignments, changes in schedules, and any potential issues.
• Resolve scheduling conflicts and coordinate with other departments to address logistical challenges.
• Utilize Sitetracker to track crew locations, project progress, and equipment status.
• Maintain accurate records of work orders, job assignments, and crews.
• Generate reports on project schedules, potential delays, and resource utilization
• Identify potential scheduling issues and implement solutions to minimize delays and disruptions
• Respond to unexpected situations like equipment breakdowns, weather changes, or personnel absences, making necessary adjustments to schedules
• Collaborate with project managers to address project challenges and ensure timely completion
• Executes the schedule with vendors onsite.
• Confirms proper materials are released with the warehouse and confirms the warehouse crew is working to support the construction crews.
• Provide input on material consumption and needs.
• Defines the project/jobs for the Construction Inspector (CI) to inspect.
• Fields vendor’s questions/issues and coordinates with others to solve problems.
• Escalate vendor issues/concerns to leadership
• Initial review of the QC checklist and production reporting.
• Review drawings and specifications to become completely familiar with the project and identify long lead times and critical path items.
• Review/Consolidate daily reports outlining construction progress on all installations located in the assigned area of responsibility.
• Communicate with vendor site superintendents about delays and any other issues that must be communicated to clients.
• Participate in daily/weekly/monthly meetings to offer input to help drive project completion utilizing project data.
• Update project data in Sitetracker
• Assemble the close-out documents for customers. Attend pre/post-installation meetings.

Education and Experience Requirements:
• 3+ years of Telecommunications industry experience
• 3+ years of OSP telecom construction dispatch experience
• AAS, BA or BS degree in relevant studies desired

Required Skills:
• Strong interpersonal skills to support customer interface, consultative activities, and work as part of a commercial team.
• Proficiency with dispatching software and computer applications
• Knowledge of construction practices, project management principles, and safety regulations
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Read and understand FTTX (fiber to the home) work prints
• Working understanding of fiber optic network architectures
• Knowledge with Microsoft Office products: Excel, Word, PowerPoint, Outlook
• Strong organizational skills
• Strong written and oral communication skills
• Ability to handle rapidly changing priorities
• Attention to detail with focus on error-free work
• Sound problem solving and decision-making processes and skills
• Ability to maintain composure and professional demeanor at all times
• Work well in a team environment
• Result-oriented and responsive; utilizes network, SME’s and other available resources to facilitate driving tasks to closure
• Willingness to work outside of normal scheduled business hours when necessary
• Fluent in English

Desired Skills:
• Geographical knowledge of the service area
• Working knowledge of fiber optic testing procedures
• Knowledge of utility construction and project planning procedures
• Familiarity Sitetracker project management software
• Familiarization with Client products

Travel
• Local Travel Required