Receptionist

• Greet and welcome clients, visitors, and team members in a professional and friendly manner.
• Answer, screen, and direct incoming phone calls and inquiries.
• Manage front desk operations, including scheduling and appointment coordination.
• Assist customers with basic inquiries and route them to the appropriate team.
• Provide general (non-technical) guidance to customers navigating the platform or services.
• Handle incoming and outgoing mail, couriers, and packages.
• Maintain a clean, organized, and presentable reception area at all times.
• Perform administrative tasks such as data entry, document handling, and filing.
• Coordinate with internal teams to ensure timely and effective customer support.
• Escalate complex customer, technical, or service-related issues to relevant departments.
• Maintain accurate visitor logs and office records.

Preferred (but not required):

• Prior experience as a receptionist, front desk executive, or administrative assistant.
• Experience in legal, fintech, or professional services environments.
• Basic understanding of customer support or legal processes.

Required Skills & Competencies:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Professional appearance and positive demeanor.
• Strong organizational and multitasking skills.
• High attention to detail and reliability.
• Basic computer proficiency.
• Ability to stay calm and professional in a fast-paced environment.
• Positive attitude with a willingness to learn and grow.

Work Environment:

• Fast-paced, professional office setting.
• Requires strong coordination with cross-functional teams.
• High level of interaction with clients and internal stakeholders.