Resource Planner 2

Job Responsibilities:

• Maintains the daily schedules of service resources, ensuring efficient allocation and timely dispatch of resources as service calls are completed, optimizing response times, and maintaining operational continuity.
• Plans business-required Preventive Maintenance and Field Change Order events in accordance with prescribed process & timelines.
• Monitors & supports the maintenance of the daily schedules of service resources, ensuring efficient allocation and timely dispatch of proactive service events, supports compliance, service and installation deadlines and operational continuity.
• Coordinates with the service team to address any scheduling conflicts or changes, ensuring that resources are utilized effectively, and service demands are met promptly.
• Documents detailed records of customer and service resources and ensure clear, concise communication with customers, managers, and employees to facilitate smooth operations and effective interactions.
• Assigns service orders to resources according to system parameters and creates or modifies service orders as needed to ensure efficient and accurate service delivery.
• Registers indirect activities, such as illness or training, by documenting relevant details and ensuring accurate records are maintained for compliance and reporting purposes.
• Procures and performs the ordering of service parts, ensuring timely availability and alignment with operational needs for effective maintenance and repair processes.
• Handles basic open service orders and tasks, ensuring timely execution, tracking progress, and addressing any issues to maintain operational efficiency and meet service delivery standards.
• Escalates issues by promptly contacting resources, customers, and managers to ensure swift resolution and effective communication regarding any challenges or concerns.
• Verifies basic resource-related issues and conflicts by collating resource data and implementing effective solutions to ensure smooth and efficient resource management.
• Adheres all resource planning activities to organizational policies and regulations, maintaining compliance across all planning processes and documentation to meet established standards and guidelines.

Minimum required Education:

• High School Diploma, Vocational Education.

Experience:

• 1-3 years of Customer Service or Planning experience.

Preferred Skills:

• Root Cause Analysis (RCA)
• Troubleshooting
• Customer Relationship Management (CRM) Software
• Microsoft Office
• Documentation & Reporting
• Recordkeeping
• Operational Excellence Tools
• Administrative Support
• Service Operations
• Regulatory Compliance, New Maximizer positions due to workload shifting.

Long Term Resource Planner 2:

• This is a hybrid role.
• 3 days in the office which are Mon, Tues, and Wed. 2 days remote which are Thurs and Friday.