Phlebotomist I

The Patient Services Representative I (PSR I) serves as the primary point of contact for patients, representing the organization in a professional, compassionate, and trustworthy manner. This role is responsible for performing clinical and forensic specimen collection, including venipuncture, and preparing specimens for laboratory testing in compliance with established procedures, safety standards, and confidentiality requirements. The PSR I ensures accurate documentation, timely completion of daily tasks, and delivers high-quality patient care in a fast-paced healthcare environment.

• Perform venipuncture and specimen collection (clinical and forensic) following established protocols

• Prepare, label, process, and package specimens for laboratory testing

• Maintain accurate patient records, documentation, and data entry

• Explain procedures clearly to patients to promote comfort, trust, and confidence

• Demonstrate leadership behaviors and a commitment to process excellence

• Ensure compliance with HIPAA, safety regulations, and confidentiality standards

• Maintain a clean, safe, and professional work environment

• Perform daily operational tasks accurately and on time under the direction of an area supervisor

• Promote a positive company image to patients, clients, coworkers, and the public

• Adhere to attendance, punctuality, and scheduling requirements

• Strong phlebotomy skills, including pediatric and geriatric collections

• Ability to work independently with minimal on-site supervision

• Ability to deliver error-free work in a fast-paced environment

• Excellent customer service and interpersonal communication skills

• Strong organizational and attention-to-detail skills

• Keyboarding and data entry proficiency

• Commitment to professionalism, reliability, and accuracy

• High school diploma or equivalent (Required)

• Medical Assistant or Paramedic training (Preferred)

• Phlebotomy certification (Preferred; Required in CA, NV, and WA)

• Minimum of 6 months of relevant experience (Required)

• One or more years of phlebotomy experience (Preferred)

• Customer service experience in retail or service environments (Preferred)