Phlebotomist I

The Patient Services Representative I (PSR I) serves as the primary point of contact for patients and is responsible for performing accurate and safe blood specimen collection for clinical and forensic testing. This role requires strong phlebotomy skills, excellent patient interaction, strict adherence to safety and confidentiality standards, and the ability to work independently in a fast-paced healthcare environment.

• Perform venipuncture and capillary blood draws on pediatric, adult, and geriatric patients

• Collect, label, process, and prepare specimens for laboratory testing according to established protocols

• Explain procedures clearly to patients and create a calm, professional, and trustworthy environment

• Perform clinical and forensic specimen collection following standard operating procedures

• Maintain accurate records, documentation, and patient information in compliance with confidentiality regulations

• Demonstrate leadership behaviors and commitment to process excellence

• Ensure a safe, clean, and professional work environment at all times

• Complete daily tasks accurately and on schedule under the direction of the area supervisor

• Promote a positive company image to patients, clients, employees, and the general public

• Strong phlebotomy and specimen handling skills

• Ability to deliver high-quality, error-free work in a fast-paced environment

• Ability to work independently with minimal supervision

• Excellent customer service and communication skills

• Attention to detail and accuracy in data entry and documentation

• Proficiency with keyboarding and electronic data systems

• Must be flexible and available to work weekends, holidays, overtime, and on-call shifts as needed

• Must be punctual, reliable, and able to complete the full scheduled shift

• Excessive absenteeism or tardiness may result in termination

• High school diploma or equivalent (Required)

• Medical Assistant or Paramedic training (Preferred)

• Phlebotomy Certification (Preferred; Required in CA, NV, and WA)

• Minimum 6 months of phlebotomy experience (Required)

• 1+ year of phlebotomy experience (Preferred)

• Customer service experience in retail or service environments (Preferred)

• Prior keyboarding and data entry experience (Required)