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Job Requirements of Provider Coordinator:
-
Employment Type:
Contractor
-
Location:
Dallas, TX (Onsite)
Do you meet the requirements for this job?
Provider Coordinator
Careers Integrated Resources Inc
Dallas, TX (Onsite)
Contractor
Job Title: Provider Coordinator
Location: Dallas, TX
Duration: 6+ Months (Possible Extension)
Job Description:
What are the day to day job duties?
Top Skills Required:
Required Education/Certification(s):
Required Years of Experience:
Location: Dallas, TX
Duration: 6+ Months (Possible Extension)
Job Description:
- Will this role be fully remote? Yes.
- What is the expected schedule (include dates/time/time-zone requirements) 8-5 pm of the time-zone the employee sits in (EST, CST, MST or PST).
What are the day to day job duties?
- Work intake issue tickets.
- Process reports – research cred/enrollment case issues and update records accordingly.
- Data entry on SharePoint.
- Assist with UAT of software enhancements.
Top Skills Required:
- Provider Data Entry & Data Quality, Entered, validated, and maintained high-volume provider and contract data with a strong focus on accuracy, completeness, and alignment to state Medicaid/Medicare requirements.
- Ticket Intake & Triage (Healthcare Systems) Managed intake, prioritization, and resolution of issue tickets related to provider enrollment, credentialing, contracting, and provider data systems using Jira/ServiceNow/Salesforce.
- System Navigation & Multi-Tool Proficiency Worked across multiple platforms simultaneously (ticketing systems, provider portals, spreadsheets, document repositories) to resolve issues efficiently.
- Preferably Salesforce proficiency.
- Issue Analysis & Escalation Identified trends, root causes, and recurring issues; escalated risks and defects with appropriate documentation and business impact.
- Time Management & Prioritization Balanced competing priorities across reactive ticket work, scheduled project tasks, and administrative responsibilities in a high-volume, deadline-driven environment.
- Operational & Administrative Support Provided administrative and operational support including meeting coordination, agenda preparation, note-taking, action-item tracking, and follow-ups for project and operational teams.
- Stakeholder & End-User Support Served as a primary point of contact for internal users, translating technical issues into business-friendly language and providing clear status updates and guidance.
- Attention to Detail & Confidentiality Maintained strict attention to detail while handling sensitive provider and member data, adhering to HIPAA, internal controls, and data governance standards.
Required Education/Certification(s):
- Preferred: Bachelor's Degree or equivalent combination of education and experience.
Required Years of Experience:
- 2+ years in managed care, preferably in Provider Claims and/or Provider Network Administration.
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