Phlebotomist I

The Patient Services Representative I (PSR I) serves as the primary point of contact for patients and represents the organization in a professional, compassionate manner. This role is responsible for performing high-quality blood specimen collection and processing for clinical and forensic testing while following established procedures, safety standards, and confidentiality requirements. The PSR I ensures a positive patient experience by explaining procedures clearly and performing venipuncture accurately and safely.

• Perform daily phlebotomy and specimen processing activities accurately and on time under the direction of the area supervisor

• Collect blood specimens using clinical and forensic techniques in compliance with established protocols

• Prepare, label, and process specimens for laboratory testing

• Maintain accurate records, documentation, and data entry

• Ensure patient safety, confidentiality, and compliance with HIPAA regulations

• Create a professional, safe, and welcoming environment for patients

• Communicate procedures clearly to patients to build trust and confidence

• Demonstrate leadership behaviors and a commitment to process excellence

• Promote a positive image of the organization to patients, clients, staff, and the public

• Ability to deliver high-quality, error-free work in a fast-paced environment

• Ability to work independently with minimal supervision

• Strong phlebotomy skills, including pediatric and geriatric patients

• Excellent customer service and communication skills

• Strong attention to detail and organizational skills

• Proficiency in keyboarding and data entry

• Must be flexible and available based on staffing needs

• Includes weekends, holidays, on-call shifts, overtime, and variable schedules

• Must arrive on time and remain for the full scheduled shift

• High school diploma or equivalent (required)

• Medical Assistant or Paramedic training (preferred)

• Phlebotomy certification (preferred; required in CA, NV, and WA)

• Minimum of 6 months of phlebotomy experience (required)

• One or more years of phlebotomy experience (preferred)

• Customer service experience in a retail or service environment (preferred)

• Prior data entry experience (required)