Patient Registration Rep

Job Summary:
Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities, including patient reception, face-to-face check-in, preregistration, confirmation of insurance eligibility, and cash collections.

Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.

Advocates on the caller/customers behalf to ensure their needs are met.

Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient and effective customer relationship management.

Education:

Required Education: High School Diploma.
Preferred Education: N/A

Required Certification & Licensure: N/A
Preferred Certification & Licensure: N/A

Skills:

Required Skills & Experience:
One (1) year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.

Strong computer skills and working knowledge of Microsoft Office products.

Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person, and in writing with patients, visitors, and clinical/non-clinical staff.

Must be willing to be on your feet for long periods and able to instruct others.

Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Preferred Skills & Experience:
EPIC training/experience.
Insurance payor systems experience.
ICD-10 medical terminology experience.

City: Grand Blanc

Schedule Notes:
This position is a 6-month assignment with possible extension.
Entry-level position.
Prefers candidates with experience using medical terminology.

Possible Shifts:
12-hour shifts, 3 days a week; every other weekend.

Shift Times Available:
6:00 AM 6:30 PM (2 openings for morning shift)
6:00 PM 6:30 AM (2 openings for evening shift)

OT is billable after 48 hours.

Hours Per Week: 36.00
Hours Per Day: 12.00
Days Per Week: 3.00