Customer Service Representative

Job Title: Customer Service Representative
Location: Moline, IL 61265 (100% Onsite)
Duration: 03+ Years Contract (Opportunity to be extended or be converted to FT, but NOT Guaranteed)

Shift: General Business hours

Pay Range: $16 - $20.68/hr. on W2(Negotiable)

Job Summary:
A Warranty Auditor is responsible for reviewing, and auditing warranty claims submitted by dealerships to ensure accuracy and compliance with warranty policies. This role plays a critical part in protecting company assets, preventing financial loss, and supporting continuous improvement in warranty processes and procedures.
 
Key Responsibilities:

• Conduct detailed audits of warranty claims, service records, and supporting documentation to verify compliance with warranty policy.
• Analyze warranty data to identify trends, discrepancies, and potential areas of concern.
• Investigate claim irregularities and work collaboratively with dealers and service personnel to resolve issues.
• Prepare comprehensive audit reports, clearly documenting findings, corrective actions, and recommendations.
• Communicate effectively with internal teams and external service centers to clarify policies and resolve disputes.
• Maintain organized and accurate records of audits, findings, and follow-ups.
• Stay current with changes in warranty policies, technical service bulletins, and operational procedures.
• Recommend process improvements to enhance warranty claim accuracy and operational efficiency.

 
Skill Set Requirements:

• Effective writing skills, including grammatical usage, persuasive copy and style
• Work experience in a team environment
• Should have demonstrated work experience in a Customer Service-related field
• Must have high level of attention to detail
• Must have strong communication skills
• Should have experience with using Excel, Word, OneNote, PowerPoint, and Outlook
• Experience with SAP is preferred but not required
• Previous experience as an auditor is preferred but not required