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Job Requirements of Billing Specialist:
-
Employment Type:
Contractor
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Location:
Monroeville, PA (Onsite)
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Billing Specialist
Careers Integrated Resources Inc
Monroeville, PA (Onsite)
Contractor
Title: Billing Specialist
Locations: Monroeville, PA (Work from home)
Duration: 6+ Months
Position Summary:
Key Responsibilities of the Inbound Patient Account Services Coordinator:
Required Qualifications:
Preferred Qualifications:
Education:
Locations: Monroeville, PA (Work from home)
Duration: 6+ Months
Position Summary:
- An Inbound Patient Account Services Specialist advocates for the patient and portrays Putting People First by taking a hands-on approach to help people on their path to better health. In this role, a Inbound Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review.
- We will support you by offering all the tools and resources you need to be successful in a collaborative team environment.
Key Responsibilities of the Inbound Patient Account Services Coordinator:
- Develop a deep understanding of Client processes and learn how customer service impacts a patient s journey from order to reimbursement for services.
- Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.
- Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
- Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.
- Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
- Record, review, and take next steps to follow-up and resolve patient concerns.
- Gather and examine patient information to determine eligibility for payment plans.
- Meet call center metrics that include call volume and call quality.
- Use technology to effectively liaison with other departments across organization.
- Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.
Required Qualifications:
- 6 months experience in healthcare billing, reimbursement, and collections.
- Must live within Monroeville, PA
Preferred Qualifications:
- 1 year experience in healthcare billing, collections practices, and/or infusion services.
- 1 year experience in pharmacy billing and reimbursement.
Education:
- Verifiable High-school diploma or GED required.
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