Phlebotomist II

Job Summary:

• The PSR II is the first point of contact for patients, representing the company in a professional and compassionate manner.
• The role includes drawing quality blood specimens, preparing them for lab testing, and ensuring accuracy, safety, and patient comfort.
• The PSR II demonstrates leadership behaviors, process excellence, and confidentiality while supporting clinical and administrative workflows.

Work Locations:

• Doctor’s office, Patient Service Center, or other assigned sites based on business needs.

Key Responsibilities:

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Conduct forensic and clinical specimen collection and processing following established procedures.
• Verify patient demographics, obtain initials/signature post-venipuncture, and ensure tube labeling accuracy.
• Maintain required records and documentation.
• Provide excellent patient care by creating trust, explaining procedures, and ensuring comfort during blood draws.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.
• Perform Point-of-Care (POC) testing as needed.
• Manage multiple priorities in a high-volume environment with minimal supervision.

Education / Training:

• High school diploma or equivalent (required).
• Medical training (Medical Assistant or Paramedic) preferred.
• Phlebotomy certification preferred (required in CA, NV, WA).

Experience:

• 1–3 years phlebotomy experience, including pediatric, geriatric, and capillary collections (required).
• 2 years in a Patient Service Center environment preferred.
• Customer service experience in retail or service environment preferred.
• Keyboard/data entry experience.

Skills / Abilities:

• Excellent phlebotomy skills.
• Ability to provide error-free work in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Flexibility to work weekends, holidays, on-call, and overtime as needed.
• Strong customer service skills and effective communication.
• Ability to follow policies, procedures, and Everyday Excellence Guiding Principles.
• Decision-making based on established procedures and good judgment.
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Ability to cover multiple locations on short notice.