Quality Management Coordinator

Shift - 8:00 AM-4:30 PM
Pay - $30/hr - $35/hr

PURPOSE OF POSITION
Quality Management Coordinator will support the Quality Management Team through the offboarding process of external care management agencies. This will involve the quality review and evaluation of care coordination (CC) records and completion of CC chart audit activities, tracking of corrective action, and support the processing of case status changes in the Electronic Medical Record (EMR) for our external agency partners.
SUMMARY OF DUTIES AND RESPONSIBILITIES

1. Provide support to the Quality Management team by attending offboarding meetings and managing the offboarding tracking grid.
2. Chart Audits: Assess the quality and Product of care coordination services and documentation in the Epic electronic medical record system using the Health Homes chart audit tool for the offboarding process and beyond. Maintain accurate tracking and records of completed reviews and their outcomes.
3. Conduct outreach and follow-up services via telephone and track any findings from chart audits to completion.
4. Review, approve, and process status changes for case closures for external care management agencies in the EMR.

YEARS OF EXPERIENCE

• Required: Minimum of 3 years experience providing successful oversight and leadership of quality initiatives in a dynamic healthcare setting.
• Preferred: 2 years experience in a care coordination/management setting supporting patients managing multiple chronic health conditions and complex social needs preferred.

EDUCATIONAL LEVEL
Bachelors degree required; Masters degree preferred.
KNOWLEDGEABLE IN

• Health Home policies and procedures
• Quality Assurance models and practices

COMPUTER PROGRAMS/SOFTWARE OPERATED

• Highly proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
• Fluent in Epic electronic medical record system navigation, documentation, and reporting

Skills:
Three years experience

Schedule Start Date:
06/08/2026

Schedule Start Date:
06/08/2026

Schedule Hours Per Week:
37.50

Schedule Hours Per Day:
7.50

Schedule Days Per Week:
5.00