P2P Specialists

In accordance with Client Healths Supply Chain policies and procedures, process invoices and purchase orders for a variety of goods and services requested by supported locations within the combined Procurement and Accounts Payable Shared Services department. The majority of purchase order and invoice transactions are handled by automated systems and/or outsourced suppliers. This position primarily focuses on discrepant orders/invoices and urgent supply and payment situations.

Key responsibilities include organizing and prioritizing work assignments to place orders and resolve order or invoice issues using a variety of automated and manual methods for a large number of suppliers. Perform a variety of transactions utilizing an automated ERP system. Routinely handle confidential records and participate in discussions involving confidential matters related to supplier relationships. Maintain confidentiality within the Supply Chain Management department.

1. Process transactions in a computerized supply chain system with moderate supervision, including:

   • Assisting with the resolution of discrepancies or problems that prohibit timely ordering of goods and services or timely payment of invoices.

   • Identifying repetitive problems and working with Managers on corresponding process improvements.

2. Support critical customer transactions, including urgent orders and credit hold situations requiring immediate resolution.

3. Maintain working knowledge of Accounts Payable and Procurement and adhere to department policies and procedures. Maintain knowledge of purchasing and payment policies and understand which types of invoices are applicable to purchasing policy.

4. Identify invoice and purchase order discrepancies, offer solutions, and participate in department meetings. Communicate regularly with the Manager and Supply Chain team members to resolve discrepancies. Follow up on outstanding discrepancy issues in a timely manner.

5. Work reports or queries as assigned.

6. Respond to vendor and team member inquiries regarding accounting matters, policies, and procedures. Maintain good rapport and cooperative relationships and approach conflict constructively.

7. Respond to vendor or requester inquiries regarding outstanding invoices, credits, payment requests, expense reports, backorders, and overnight orders.

8. Maintain HIPAA compliance and confidentiality of information received, including but not limited to patients, physicians, and team members.

9. Perform duties within established departmental service level agreements and achieve established performance standards.

10. Maintain working knowledge of applicable Federal, State, and local laws/regulations, as well as Client Healths Code of Conduct.

High School Diploma and 1 year of related experience in supply chain, business, or customer service, or an equivalent combination of education and experience.

College coursework or an Associates degree in accounting, supply chain/logistics management, or a related field is preferred.

Knowledge of general bookkeeping, accounting principles, regulatory standards, compliance requirements, mathematical skills, and computer skills is necessary.

• Knowledge of Microsoft Excel and Word is required.

• Web-based application experience is highly desirable.

• Ability to work independently and collaboratively with moderate supervision.

• Comfortable operating in a collaborative, shared leadership environment.

• Ability to establish and maintain productive, positive working relationships with all levels of the organization and geographically dispersed team members.

• Ability to handle large work assignments routinely.

• Strong attention to detail and accurate data entry skills.

• Strong written and verbal communication skills.

• Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others to promote Client Healths values.

Must meet or exceed core customer service responsibilities, standards, and behaviors in the following areas: Communication, Ownership, Understanding, Motivation, Sensitivity, Excellence, Teamwork, and Respect.

Must possess the following personal qualities:

• Self-directed

• Flexible and committed to the team concept

• Demonstrates teamwork, initiative, and willingness to learn

• Open to new learning experiences

• Accepts and respects diversity without judgment

• Demonstrates customer service values

• Ability to adapt to frequently changing work priorities.

• Ability to travel to various Client Health sites (less than 5%).

• Ability to work overtime when deemed necessary by management.