Intake Manager General

DAYS - 8 HR
Title:
Intake Manager Job Code:
2707 Department/Location:
Intake Division/Location:
Altru North Dakota Report To:
Executive Director FLSA: ? Exempt ? Nonexempt Creation Date:
05/13/2024 Revision Date(s):
Position Summary:
The Intake Services Manager will oversee the daily operational functions of Intake Team. These functions include scheduling, managing of Intake issues and delegating of responsibility to staff. Ensures that all intake staff receive general and department specific training. They will conduct assessments to determine the disposition that best addresses a patient s needs. The Intake Services Manager will provide clinical interventions which best support the patient s stabilization and resolution of the crisis or problem. They will work with referral sources to facilitate admissions to the behavioral health unit(s) of the facility.
QUALIFICATIONS Education Related Work Experience Required Preferred Years Required Preferred High School Graduate/GED ? ? 0 - 1 ? ? Vocational/Technical School Graduate ? ? 1 - 3 ? ? Associate Degree ? ? 3 5 ? ? Bachelor s Degree ? ? 5 8 ? ? Master s Degree ? ? 8 10 ? ? Ph.D. ? ? 10+ ? ? Other: Licensure/Certification/Registration (List the required and / or preferred licenses, certifications, or registrations, if any) Required Preferred ? ? ? ?

Specialized Skills and Knowledge (List the minimum required specific knowledge and skills necessary to perform this job. (e.g., basic accounting principles, computer programming, spreadsheets, specific healthcare processes, etc.
1. Proficient in software applications 4. Ability to write detailed correspondence 2. Ability to read and comprehend moderate to complex instructions and correspondence 5. Excellent verbal and written communications skills 3. Ability to effectively present information in one-on-one and small group situations to patients and their families, facility leadership, employees clients, providers, vendors, etc. 6. Ability to Prioritize Multiple Tasks Essential Job Duties/Responsibilities % Of Time 1. Accountable for the oversight of the facility s intake services and intake staff 25% 2. Creates and maintains department procedures in the following areas: census maintenance, daily census records, inquiry calls and referrals, and ensures that the level of treatment and clinical services is appropriate to all patient needs/. 25% 3. Responsible for the admissions services policies and procedures, regulatory compliance and service excellence 10% 4. Responds to intake calls and accurately gathers information, completes Intake Form and engages access coordinator. 10% 5. Provides resources and support for patient before, during and after treatment of patient. 5% 6. Requests, gathers and obtains information from all resources on patients in order to facilitate appropriate treatment decisions. 5% 7. Maintains schedule for filing court paperwork and hearings. Works closely with court personnel to maintain good relationships. 5% 8. Utilizes data to complete program s key statistical reports and generates reports 5% 9. Prepares and disseminates monthly reports and completes required follow up on activities on behalf of the Director. Prepares and submits all operational tasks/documentation (census report, PIORS) as required by the corporate offices. 5% 10. Performs other duties as assigned/required by this position. 5% Principal Contacts (List three principal internal and external contacts (e.g., customers, vendors, Operations Director, peers) Internal: Executives, Managers, Employees, Peers, Patients External: Patients, Families, Referral Sources, Vendors, Agencies Responsibilities for Other Required Travel Number of direct reports: Frequency (%) Subordinates titles Intake Assessor, Lead, Clerk Type: ? Local ? Regional