Patient Support Specialist

Job Title: Customer Service Representative | Patient Support Specialist
Location: Whippany, NJ 07981 (Onsite)
Duration: 2 – 5 Months+ (Possibility with Extension or conversion for full time employee)

Shift: Mon - Fri 8:00 AM - 4:30 PM , 09:00 – 05:30 PM , 10:00 AM - 6:30 PM, 11:30 – 08:00 PM
Pay Range: $18 – $20.90/hr. on W2

Patient Support Specialist
Role Summary:
The Patient Support Specialist provides professional support to patients, physicians, and pharmacies to ensure access to prescription medications through copay assistance programs. This role emphasizes patient empathy, strong customer experience, and healthcare case support in a fast-paced contact center environment.


Key Responsibilities:

• Handle inbound and outbound calls with patients, physicians, and pharmacies.
• Support eligibility, reimbursement, claims, and access-to-care inquiries.
• Deliver empathetic, patient-focused service to improve medication adherence.
• Escalate issues and collaborate with internal teams as needed.
• Assist with administrative tasks such as claims processing or mail sorting.

 
Qualifications:

• 1+ year of Customer service , patient support, or case management experience preferred.
• Experience in a call center or high-volume contact center environment.
• Knowledge of pharmacy benefits, healthcare insurance, or medical billing (preferred).
• Strong communication skills with high empathy and customer focus.
• Comfortable using call center systems and third-party tools (a plus).
• Bilingual English/Spanish is a plus.