ENTRY Phlebotomist I

Location: Oldsmar, FL
Duration: 6+ Months (Possibility of Extension)
Shift:

• Mon, Wed, Thurs, Fri — 6:30 AM – 3:30 PM
• Sat — 7:00 AM – 12:00 PM

The Entry Phlebotomist I / Patient Services Representative I (PSR I) serves as the welcoming face for patients visiting the facility—whether for routine healthcare needs or crucial diagnostic services. This role is essential in creating a positive, safe, and supportive patient experience.

The Entry PSR I provides highquality customer service by greeting patients, answering questions, guiding them through checkin, and maintaining a professional lobby environment. This role will also include training in Phlebotomy, enabling longterm growth within the company. Once certified and trained, the individual will assist with specimen collection as needed.

• Greet patients warmly upon arrival and assist with questions or concerns with empathy and professionalism.
• Support lobby checkin processes using selfservice kiosks or handheld tablets.
• Maintain a clean, organized, and welcoming waiting area.
• Establish trust and confidence with patients by clearly explaining procedures and expectations.

• Be willing and prepared to learn Phlebotomy skills during downtime or when coverage is needed.
• Upon training completion, perform clinical and forensic specimen collection and processing following established protocols.
• Assist other Phlebotomists during breaks and peak times.

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain required documentation and adhere to confidentiality standards.
• Uphold safety, professionalism, and organizational policies at all times.
• Promote a positive company image to patients, clients, coworkers, and the public.
• Demonstrate willingness to learn new skills and grow within the role.

• High School Diploma or equivalent (REQUIRED)

• 1–2 years of clientfacing customer service experience required
  (Examples: Retail, Home Health Aide, Hospitality)
• Prior Phlebotomy experience NOT required
• Keyboarding and data entry skills required.

• Exceptional customer service skills (nonnegotiable).
• Compassionate and patientfocused communication abilities.
• Ability to multitask in a fastpaced environment.
• Willingness to learn and perform Phlebotomy (this is NOT only a frontdesk role).

• Must have reliable transportation (rideshare or bus is not considered reliable for this role).
• Must be consistently punctual and able to work the full scheduled shift.
• Excessive absenteeism or tardiness will result in termination.
• Must live within 20–25 minutes of the worksite for reliable commute and shift coverage.