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Job Requirements of Service Support Specialist:
-
Employment Type:
Contractor
-
Location:
Indianapolis, IN (Onsite)
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Service Support Specialist
Careers Integrated Resources Inc
Indianapolis, IN (Onsite)
Contractor
Job Title: Service Support Specialist
Job Location: Indianapolis, IN
Job Duration: 12 Months (possibility of extension)
Shift: 8:00am - 5:00pm OR 12:00pm - 9:00pm
Job Summary:
Job Location: Indianapolis, IN
Job Duration: 12 Months (possibility of extension)
Shift: 8:00am - 5:00pm OR 12:00pm - 9:00pm
Job Summary:
- The Client is responsible for supporting customers throughout the service customer journey.
- As part of the Client Operations team, this position supports the Client organization through a number of tasks.
- Provide operations support to the Client.
- Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc.
- Provide phone support to field representatives.
- Able to maintain excellent workload management – balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment.
- Communicates proactively and effectively with teammates, stakeholders, leadership and other colleagues.
- Embraces change with a positive attitude. Identifies problem areas and recommends corrective solutions.
- Maintain documentation according to established guidelines as may be required by specific job responsibilities.
- Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization.
- Significant on-the-job training or formalized education in specific area.
- Requires some evaluation, originality or ingenuity.
- Work is varied and may be somewhat difficult in nature but usually involves limited responsibility.
- Contributes independently or with a team towards a program or department goal or service. Interfaces with internal customers and departments.
- Able to work evenings and occasional weekends based on team needs.
- Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
- Associate’s Degree with at least 1 year previous customer service experience.
- Bachelor’s degree in business, finance, accounting, or supply chain is preferred.
- SAP experience.
- Salesforce experience.
- Proven ability to make quick and effective independent decisions.
- Strong organization and planning skills.
- Ability to handle multiple functions at one time.
- Efficient and effective oral and written communication skills.
- Intermediate computer skills including the ability to do some advanced functions within various software packages.
- Ability to develop expert product knowledge for areas of responsibility.
- Advanced skills in data entry, Google Apps and Drives, MS Office, organization, oral and written communication
- Soft Skills: Customer Service focused, positive attitude, empathetic, agile learner.
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