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Job Requirements of Customer Account Specialist I:
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Employment Type:
Contractor
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Location:
Richmond, VA (Onsite)
Do you meet the requirements for this job?
Customer Account Specialist I
Careers Integrated Resources Inc
Richmond, VA (Onsite)
Contractor
Job Title: Customer Account Specialist I
Job Location: Richmond, VA (Hybrid)
Job Duration: 6+ Months (Possibility of extension)
Scheduled job time : 8:00 AM to 5:30 PM
Job Description:
Top Required Skills
Job Location: Richmond, VA (Hybrid)
Job Duration: 6+ Months (Possibility of extension)
Scheduled job time : 8:00 AM to 5:30 PM
Job Description:
Top Required Skills
- Must have customer-facing experience (in person or phone): 2 years or more
- Must have strong computer skills (Microsoft office, video conferencing, etc.)
- Must be able to multi-task between activities and screens during customer interactions.
- Experience working with the public where the customer experience is the main focus
- Must have STRONG interpersonal communication skills with customers, supervisors, peers.
- Bi-lingual is wonderful but not required.
- Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries to include high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers.
- is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Customer Account Management team for years to come.
- Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
- Minimum 2+ years of experience in a inbound call center environment
- It would be a plus to also have experience with utilities
- HS/GED Required
- Associate degree prefers, not required
- Customer Service fields especially inbound call center
- In Person Interview
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