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Job Requirements of Customer Service Senior Representative:
-
Employment Type:
Contractor
-
Location:
Tampa, FL (Onsite)
Do you meet the requirements for this job?
Customer Service Senior Representative
Careers Integrated Resources Inc
Tampa, FL (Onsite)
Contractor
Job Title - Customer Service Senior Representative
Location - Remote
Duration - 3 Months+ Contract on W2
Job Details:
Interview Notes: 100% Remote; Monday - Friday, 10:00am - 7:00pm EST; They can be anywhere in the US - as long as they commit to east coast hours - Candidates must have reliable high speed internet connection.
Operations Senior Representative:
Key Functions:
Senior specific:
Skills:
Competencies:
Skills And Experience:
Required Skills:
Location - Remote
Duration - 3 Months+ Contract on W2
Job Details:
Interview Notes: 100% Remote; Monday - Friday, 10:00am - 7:00pm EST; They can be anywhere in the US - as long as they commit to east coast hours - Candidates must have reliable high speed internet connection.
Operations Senior Representative:
- Delivers specific delegated technical, administrative, or operative tasks assigned by a supervisor.
- Participate in preparing and reviewing statements and document related to business operations / Finance Operations.
- Assists in the production levels and effective processing controls and related reporting in accordance with established procedures.
- Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members.
- Tasks involve a degree of forward planning and anticipation of needs/issues.
- Resolves non-routine issues escalated from more junior team members.
Key Functions:
- Day-to-day operational functions related to assigned products
- Coordination of clinical interventions to include reviewing and sorting progress notes and clinical documents, coordinating assignment with clinical pharmacist, and audit of document formatting for accuracy before delivery to prescribers' office
- Contacts prescriber offices to gather information, coordinate delivery of intervention documentation, and schedule teleconferences between prescriber and clinical pharmacist
- Responds to inquiries or requests additional information from clients, different departments, and/or others for information and assistance.
Senior specific:
- Subject matter expert on product processes available to answer team's clarifying questions
- Identifies areas of opportunity for operational efficiencies to ensure optimal team performance
- Supporting departmental projects
- Resolve non-routine issues escalated from junior team members
Skills:
- Experience in managed care, pharmacy technician or workers' compensation claims would be advantageous
- Customer service
- Communication
- Organization and time management
- Attention to detail
- MS Office Products
- Data entry
Competencies:
- Senior
- Align: Organizational Savvy
- Inspire: Instills Trust
- Develop: Situational Adaptability
- Deliver: Being Resilient
Skills And Experience:
Required Skills:
- Audit
- Additional Skills:
- Clinical documents
- Sorting
- Retail sales
- Time management
- Claims
- Finance
- Documentation
- Microsoft office
- Subject matter expert
- Data entry
- Pharmacy
- Business operations
- Managed care
- Customer service oriented
- Operations
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