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Job Requirements of Customer Order Management Specialist:
-
Employment Type:
Contractor
-
Location:
Deerfield, IL (Onsite)
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Customer Order Management Specialist
Careers Integrated Resources Inc
Deerfield, IL (Onsite)
Contractor
Title: Customer Order Management Specialist
Duration: 6 months – approximately
Days/Times: Monday – Friday, 8AM – 5 PM CST
Onsite in Deerfield, Illinois
Job Description:
The Customer Order Management Specialist position is responsible for leading the efforts of customer care and order management. The team supports external customer accounts, dealers, and Client's direct sales team.
RESPONSIBILITIES
ORDER ENTRY:
• Accountable for reviewing purchase orders for accuracy and to ensure legal, financial and operational guidelines are met
• Processing of orders accurately and efficiently
• Adherence to all company compliance policies
• Raise awareness to and report all potential compliance risks or misses to manager and finance leadership team
BACKLOG ORDER MANAGEMENT:
• Responsible for backlog execution for a territory relevant to what is in regional control
• Regular review of backlog reports and action items for moving aged orders to revenue in a compliant way
• Problem-solve delivery issues and track orders to delivery
• Coordinate between customers, 3rd party, regional and global teams to align on customer room readiness prior to shipping
• Raise awareness of potential revenue risk situations and take steps within control to mitigate risk
• Knowledge of T&C business guidelines
PHONE SUPPORT:
• 6+ hours logged into Teams phone queue
• 93%-95% presented calls handled
DATA ANALYSIS/PROJECTS:
• Uses various continuous improvement tools and data analytics to identify opportunities for improvement and takes initiative.
• Contributes to standard work documents
CUSTOMER SATISFACTION:
• Exceeds customer needs by identifying and utilizing appropriate team resources
• Must be capable of working effectively with Sales Managers, Service members, Engineers, Accounting, and Manufacturing to do whatever is necessary to satisfy customers' needs.
• Communicate effectively to process orders, address customer requests, and resolve issues
• Consistent follow-up and communication
Required Experience:
• 5+ years of order management experience
• Demonstrated core understanding of SAP system
• Relationship Building; Interpersonal and Communication Skills
• Financial / Business Acumen
• Understanding of dynamics of customer base (Commercial, Government, University, etc.)
• Adherence to all company compliance policies
• Proficiency in Microsoft Office
Required Education
• High School Diploma
Duration: 6 months – approximately
Days/Times: Monday – Friday, 8AM – 5 PM CST
Onsite in Deerfield, Illinois
Job Description:
The Customer Order Management Specialist position is responsible for leading the efforts of customer care and order management. The team supports external customer accounts, dealers, and Client's direct sales team.
RESPONSIBILITIES
ORDER ENTRY:
• Accountable for reviewing purchase orders for accuracy and to ensure legal, financial and operational guidelines are met
• Processing of orders accurately and efficiently
• Adherence to all company compliance policies
• Raise awareness to and report all potential compliance risks or misses to manager and finance leadership team
BACKLOG ORDER MANAGEMENT:
• Responsible for backlog execution for a territory relevant to what is in regional control
• Regular review of backlog reports and action items for moving aged orders to revenue in a compliant way
• Problem-solve delivery issues and track orders to delivery
• Coordinate between customers, 3rd party, regional and global teams to align on customer room readiness prior to shipping
• Raise awareness of potential revenue risk situations and take steps within control to mitigate risk
• Knowledge of T&C business guidelines
PHONE SUPPORT:
• 6+ hours logged into Teams phone queue
• 93%-95% presented calls handled
DATA ANALYSIS/PROJECTS:
• Uses various continuous improvement tools and data analytics to identify opportunities for improvement and takes initiative.
• Contributes to standard work documents
CUSTOMER SATISFACTION:
• Exceeds customer needs by identifying and utilizing appropriate team resources
• Must be capable of working effectively with Sales Managers, Service members, Engineers, Accounting, and Manufacturing to do whatever is necessary to satisfy customers' needs.
• Communicate effectively to process orders, address customer requests, and resolve issues
• Consistent follow-up and communication
Required Experience:
• 5+ years of order management experience
• Demonstrated core understanding of SAP system
• Relationship Building; Interpersonal and Communication Skills
• Financial / Business Acumen
• Understanding of dynamics of customer base (Commercial, Government, University, etc.)
• Adherence to all company compliance policies
• Proficiency in Microsoft Office
Required Education
• High School Diploma
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