Enrollment/Billing Senior Representative

UPDATED JOB DESCRIPTION -- FOCUS ON COLLECTIONS, AND WITHDRAW ANY CANDIDATES THAT DO NOT FIT THIS DESCRIPTION

***This position includes fiduciary duty or access to financial systems***

Manager Intake Call Notes:

- Handle Inbound and outbound calls on collection accounts. Handle processing payments, disputes, sending statements and invoices was well as calls to B to B customers ((B2B collections experience is required))

- day to day: emails, tending to assigned portfolio, calling customers

- Training schedule 8:30-5:30 // Upon training completion 10 am - 7 pm EASTERN

- this is fully remote, but MUST support eastern hours

- Interview process: 2 interviewees, 30-45 minute video (must be camera ready) followed by decision

- Knowledge of SAP is crucial, quick study, strong communication skills, strong excel skills

JOB DESCRIPTION

We are seeking a detail-oriented and customer- focused Collections Specialist to join our Accounts Receivable team in a fast-paced specialty distribution environment. This role is responsible for managing a portfolio of business-to-business (B2B) accounts, resolving billing issues, and driving timely payments while maintaining strong client relationships. The ideal candidate will have experience in B2B collections, particularly in healthcare, pharmaceutical, or specialty distribution industries.

ESSENTIAL FUNCTIONS

• Manage a portfolio of B2B customer accounts to ensure timely collection of receivables
• Proactively contact business clients via phone, email, and customer portals to resolve past-due balances
• Research and resolve payment discrepancies, short-pays, and disputes in coordination with internal teams (Sales, Customer Service, Billing, Cash, et..)
• Monitor aging reports and prioritize collection efforts based on risk, balance, and payment trends
• Maintain accurate collection notes, status updates, and documentation in the ERP system
• Escalate high-risk accounts or unresolved issues to leadership in a timely manner
• Contribute to continuous process improvement initiatives for the collections workflow
• Schedule and lead customer-facing WebEx meetings to review aging, payment trends, and open issues
• Send out account statements in Excel format on a regular basis and support customer inquiries related to those statements

Qualifications

• 2-4 years of experience in B2B collections or accounts receivable; industry experience ins specialty distribution, healthcare or pharmaceuticals strongly preferred
• Proficient in Microsoft Excel, including preparing and formatting customer-facing statements (VLOOKUPs, pivots tables a plus)
• Comfortable leading virtual meetings with customer and internal teams
• Working knowledge of SAP
• Excellent communication and negotiation skills, with professional and customer-focused demeanor
• Ability to work independently, manage multiple priorities, and meet deadlines
• High attention to detail and problem-solving skills

WORK HOURS

• Employee must be available to work between 10:00AM EST-7:00PM

Skills:

2+ years of relevant experience

Education:

High School Diploma