Patient Registration Representative

Job Title: Patient Registration Representative
Location: Grand Blanc, MI
Duration: 6 Months Contract with possible Extension or Conversion
 
Shift Information:

• Possible shifts: 12-hour shift, 3 days a week
• 8-hour shift, Monday - Friday with every other weekend
• Shift times available: 12 PM - 8 PM / 2 PM - 10 PM
• Flex shifts: 6 AM - 6:30 PM / 9:30 AM – 10 PM / 6 PM - 6:30 AM

 
Job Summary:
Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check-in, preregistration, confirmation of insurance eligibility, and cash collections. Performs new patient registration, updates registration and insurance information, and responds to inquiries from all callers/customers. Advocates on behalf of callers/customers to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.
 
Education:

• Required: High School Diploma

 
Required Skills & Experience:

• Minimum 1 year experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person, and in writing with patients, visitors, and clinical/non-clinical staff.
• Must be willing to be on your feet for long periods and able to instruct others.
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

 
Preferred Skills & Experience:

• EPIC training/experience.
• Insurance payor systems experience.
• ICD-10 medical terminology experience.