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"Job Requirements of Customer Service Representative I:"
-
Employment Type:
Full-Time
-
Experience:
Not Specified
-
Education:
Not Specified
-
Travel:
Not Specified
-
Manage Others:
Not Specified
-
Location:
Houston, TX (Onsite)
Do you meet the requirements for this job?
Customer Service Representative I
Integrated Resources, Inc
Houston, TX (Onsite)
Full-Time
Job Description: Job Purpose
s:
***Please indicate the candidate's preferred shift in Submittal Form
Shifts are not guaranteed
***
if preferred shift is not on submittal form, the candidate will be disqualified.
A typing assessment test must be given to your candidate
The typing speed required is 45 wpm.
This typing speed MUST be on submittal form.
Act as customer service interface to internal employees and external customers and perform all service-related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures).
Key Responsibilities
1
Provide responsive and reliable customer service and technical support
Provide liaison support between customers
Coordinate with other departments.
2
Perform returned materials process including initiation, receipt, expediting and closing RMAs.
3
Use of Data Works system for sales orders, shipments, field service contacts, RMAs, warranty and report generation.
4
Receive product orders and process to shipment.
5
Provide international customer service at times, and in such event, work a flexible schedule.
6
Perform other related duties as assigned, including special projects.
Quality Systems Duties and Responsibilities:
Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
Qualifications
High School or equivalent and 0-1 years of experience.
s:
***Please indicate the candidate's preferred shift in Submittal Form
Shifts are not guaranteed
***
if preferred shift is not on submittal form, the candidate will be disqualified.
A typing assessment test must be given to your candidate
The typing speed required is 45 wpm.
This typing speed MUST be on submittal form.
Act as customer service interface to internal employees and external customers and perform all service-related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures).
Key Responsibilities
1
Provide responsive and reliable customer service and technical support
Provide liaison support between customers
Coordinate with other departments.
2
Perform returned materials process including initiation, receipt, expediting and closing RMAs.
3
Use of Data Works system for sales orders, shipments, field service contacts, RMAs, warranty and report generation.
4
Receive product orders and process to shipment.
5
Provide international customer service at times, and in such event, work a flexible schedule.
6
Perform other related duties as assigned, including special projects.
Quality Systems Duties and Responsibilities:
Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
Qualifications
High School or equivalent and 0-1 years of experience.
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