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Technology Specialist I in Jacksonville, FL at Integrated Resources, Inc

Date Posted: 12/6/2018

Job Snapshot

Job Description

Job Description: Technology Specialists respond to and diagnose problems through discussion with users including problem recognition, research, isolation and resolution steps. Responsible for safeguarding confidential information and documenting issues and resolutions. Typically resolves basic problems while referring more complex problems to more senior Technology Specialists or Tier 2 and 3 support. Assist customers via phone, instant messaging and ticket support Under supervision, respond and diagnose basic issues and requests for desktop, server, mainframe, remote connectivity, and telephony applications/hardware Analyze, document, and resolve issues and requests Refer more complex issues and requests to more senior Technology Specialists Document and route level 2 and 3 issues/requests to appropriate teams. Assist level 2 and level 3 teams with identifying issues or implementing fixes to restore service Utilizes scripts and available tools when assisting customers Provide input to and modifies department documentation Responsible for safeguarding sensitive data and security credentials, including passwords, that they are exposed to while performing technical support Assist with project, initiatives and implementations as assigned
Comments for Suppliers: Previous Service Desk\Help Desk experience and minimum of one year desktop/PC support experience