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Senior HR Coordinator in Cambridge, MA at Integrated Resources, Inc

Date Posted: 12/6/2018

Job Snapshot

Job Description

Senior HR Coordinator
Senior HR Coordinator is focused on providing effective and timely front-line customer service support for our employees, HRBPs and former employees.
This position will provide support for their questions, issues and problem resolution on services such as benefits, payroll, compensation and HR policies & procedures.
The HR Specialist will also perform transactional activities related to all services offered from the service center.
Accountability Description:
Assist employees and HRBPs as the initial point of contact by answering calls and emails by providing immediate resolution or careful redirection to escalated support resources
Answer routine employee, HRBP and former employee inquiries relating to HR
Collaborate with Lead HR Coordinator to resolve employee issues in a thorough and timely manner
Perform back-office transactions in support of HR functions, including running ad hoc and scheduled reports, data entry, data reconciliation, mailings, filing, sending correspondence, sorting and routing incoming mail
Achieve stated performance measures and adhere to established customer service standards. Perform special projects as assigned and managed by a manager Requirements
Bachelor's degree
Previous experience (3 to 5 years) in benefits, payroll, general human resources
Experience working in an HR shared service center preferred
Ability to interpret and communicate HR policies, procedures, and programs
Ability to deliver excellent customer care via telephone
Critical thinking, problem solving, and judgment skills
Service-oriented attitude and willingness to learn
Good listening skills and patience to work with all types of employees
Ability to maintain a positive attitude Individual should have high energy with the ability to organize/prioritize workload