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Quality Assurance Associate in Brea, CA at Integrated Resources, Inc

Date Posted: 11/8/2018

Job Snapshot

Job Description

Duration:0-6 month(s)

Description/Comment: Review, evaluate and accept complaints to ensure the information is sufficient for a complete
Verify the initial complaint classification is correct.
Review complaints in accordance with established company procedures and worldwide regulations
and standards.
Contact by email or direct phone call external customers, complaint Originators, or Field Service
Engineers to obtain all the necessary information to investigate fully.
Exercise judgment within defined procedures and practices to determine appropriate action.
Perform complaint investigation into alleged product non-conformances.
Investigate and follows up on analysis of complaint trend reports.
Escalation of product issues to senior management.
Communicate within a global environment to efficiently obtain the minimal information required
from the complaint originator in a timely manner.
Follows through to correct found issues and works with inter-departmental Subject Matter Experts
to assist with processing the CF/complaint in a timely manner.
Accountable for customer suggestion/dissatisfaction feedback records. Can work toward
performing complaint investigations into alleged product non-conformances as skill set
Will be able to close complaints to CAPA activities.
Attend and occasionally contributes to technical/risk/department meetings

Additional Job Details: Medical Technology/clinical laboratory background preferred. Excellent writing and organizational skills. Good computer skills to include Outlook email and other Microsoft applications such as Word, Excel and Power Point. Knowledge of Oracle database application desired. Heavy multi-tasking and organizational skills required. Work may be independent/flexible, so an ability to manage time and productivity to meet department metrics and a high level of personal integrity is required. Experience in Complaint Investigation or Post Market Surveillance/QA preferred.