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Associate Project Manager

Integrated Resources, Inc West Sacramento, CA (Onsite) Full-Time
Job Title: Associate Project Manager
Location:  West Sacramento, CA, 95605
Duration: 12 Months

Shift: Monday -Friday 8-hour days. 8 am-5 pm - OT is possible.
 
Pay Range: $25.00-$27.40/Hr on W2
 
Job Description:
  • Associate's (AA or AS) degree.
  • One year experience and/or training; or an equivalent combination of education and experience in the related field.
  • Minimum of 2 years Customer Service experience required.
  • Successful candidate will have strong skills in the following areas:
  • Written and verbal communications, interpersonal cross-functional team-based interaction, organizational and detail orientation, analytical, planning, and problem-solving.
  • Should also be intellectually curious and results-oriented.
 
Job Responsibilities:
  • Ensure customer satisfaction throughout laboratory processing.
  • Delight customers and accurately resolve issues.
  • Primary customer contact for clinical, pharma and clinical trial testing.
  • Ensure all customer needs are met from kit and sample delivery to final reporting and end-of-testing deliverables.
  • Maintain a complaint log documenting any customer issues and notify senior leadership of all perceived issues and complaints.
  • Ensure that policies and procedures in Customer Service reflect current practice.
  • Maintain accurate bills and reimbursement records for all clinical samples.
  • Maintaining accurate logs representing current samples in for testing
  • Perform Quality checks on all deliverables to customers.
  • Partner with other employees to ensure second QC checks when required.
  • Training other client services personnel as required.
 
Skills:
  • Demonstrated proficiency in computer skills, such as word processing, Excel and information systems.
  • Excellent verbal and written communication skills.
  • Strong understanding of regulatory compliance and HIPAA.
  • Knowledge of medical terminology.
  • Positive attitude and the ability to adapt and be flexible in a fast-paced and evolving work environment.
  • Comfortable working in various database systems.
  • Ability to focus, not easily distracted.
  • Comfortable with change and shifting priorities.
 



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Job Snapshot

Employee Type

Full-Time

Location

West Sacramento, CA (Onsite)

Job Type

Management

Experience

Not Specified

Date Posted

03/19/2024

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